I have lost all my Library and system telling me I am not authorized to sign on to my library!

[FordGuy61]

@lshantz

Well, I do not know if this will help anyone else or not, but I tried to re-install and use the “claim code” and that seems to have done the trick. NOW I can see my server. It appears I have lost all my meta data and will have to start over adding libraries, but I’ll take the win. Somehow with password change, or who knows what, caused the whole thing to be borked. I’m kind of surprised the claim code thing has not been addressed. Or if it has, I missed it. Carry on.

Following up on @nibbles reply…

Metadata, etc. info is stored in the Plex database and is not touched by the claiming process.

Use the URL @nibbles mentions to make sure your server is claimed (or go to Settings → server_name → General).

If you uninstalled Plex Media Server and chose the “Erase all” option (in red), then that deleted the database and other info in the Plex Data Folder. It can be recovered if you have a backup.

Uninstalling with “Uninstall Only” or “Sign Out and Unclaim” will not touch the metadata, database, etc. At most it removes entries from the preferences.xml file.

Getting back to your issue of missing libraries.

This is for DSM 7.x. If you’re running DSM 6, write back and we can change as needed.

Question: Did you alter the permissions for the Plex Data Folder? If so, stop Plex and follow FAQ 32: Repairing the PlexMediaServer shared folder.

Login to the NAS and use File Station to navigate to the /Plug-in Support/Databases folder in the Plex Data Folder.

You should see the com.plexapp.plugins.library.db and com.plexapp.plugins.library.blobs.db files. If Plex has made backups, you will see those same files with dates appended.

You can try restoring a backup version of the database.

1. Stop Plex Media Server.
2. Using File Station in the /Plug-in Support/Databased folder:
3. Rename com.plexapp.plugins.library.db to com.plexapp.plugins.library.db.bak and com.plexapp.plugins.library.blobs.db to com.plexapp.plugins.library.blobs.db.bak
4. Delete any files that end -shm or -wal (they normally disappear when Plex is stopped).
5. Pick the backup date you wish to restore.
6. Rename the files, removing the date so they end in .db.
7. Start Plex Media Server.

Wait for Plex to fully start, then login to the server.

Go to Settings → Manage → Libraries (not Library). You should see your libraries listed.

Rescan to pick up any new media added since the date the backup was taken.