I NEED HELP! Remote access stopped working. and im not smart enough to figure it out

Plex Media Server Remote Access
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Server Version#:
Player Version#:

I NEED HELP! Remote access stopped working. and im not smart enough to figure it out.

I’m using a “western digital my cloud” as my server… it was plug and play and worked fine for a while. then just stopped working.

I have no clue what to do, i tried manual port forwarding and it didnt work.

could some one remote in via team viewer and help me out?

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The general pain with those WD MyCloud Homes is that they only run an ancient version of Plex Media Server (should be on version 1.18.6 while the latest release is 1.25.1… that’s almost 2 years of fixes and developments).

When you established the manual port forward in your router… can you see your router on that port from outside your home network? You should be able to verify this using a service like canyouseeme.org.

This information should help to pin down what’s causing your issue…

  • if you cannot see the router on this port from outside your home network, this implies the issue is between “the internet” / your ISP and your router – could be a problem with the port forward, your ISP blocking certain ports or your ISP’s network setup
  • if you can see the port on your router from outside your home network but Plex fails to establish remote connections, this implies the issue is between your router and the Plex Media Server
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The WD My Cloud runs OS3 or OS5 which is completely and utterly different from the WD My Cloud HOme (MCH) that runs OS4 which is also android based. Plex.tv in house developer has a lot of problems validating the Android Plex media server for WD MCH and WDC has rejected their Plex media builds in the past for lack of functionality. Since you say you have a “western digital my cloud” if you could just go to the Plex TV media server download section, you will see what is available, the most recent version for OS5 is v 1.25.1.5286-34f965be8

Plex Media Server for Western Digital

Many NAS devices have important limitations.
Please read this article to learn more.
For help with installation or setup, please visit our Quick Start guide
Note: Requires My Cloud OS 5. Older devices use ‘Western Digital (OS3)’.
1.25.1.5286-34f965be8
November 30, 2021

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Correction, its a my cloud home.

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