I only have one Apple ID, but Plex is not allowing playback on all devices

General Discussions
1

I have the Plex mobile on several devices (all mine, no one else uses them, all under my Apple ID).

I had to send in my iPad for repair, and they replaced it. Because of the nature of the repair, I was not able to back my iPad up, so I had to reinstall Plex.

Now I have to pay $5 to unlock my replaced iPad?? Why is there no option to repurchase?

I can sign in using my password, however, all my play is limited to a minute. It wasn’t limited on my iPad, or my mini. The mini still works, but I’d like to unlock my phone and my iPad replacement.

2

Can you click Restore Purchase at the bottom of the activation screen (where it asks you for the $5 activation)?

See Previous Purchase in the related support article:

3

I don’t know how I missed that, but I managed to. Restore Purchase was a long scroll down after the activate notice (at least on my devices). Thanks so much for the prompt answer.

4

A post was split to a new topic: Issues restoring previous in-app purchase

5

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.