Regarding the logs above, where you experienced the error, can you get the Info → View XML data ?
I’m interested in (from the top) → </media> block.
You can use </> (code) button or attach in a file.
Thanks.
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="TV Shows" librarySectionUUID="2c16658a-7d59-44c0-9a56-71909acbbe78" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1638973417">
<Video ratingKey="5858" key="/library/metadata/5858" parentRatingKey="5856" grandparentRatingKey="5855" guid="plex://episode/5d9c1253e9d5a1001f4feb77" parentGuid="plex://season/602e678db59d8d002d12b415" grandparentGuid="plex://show/5d9c086b4eefaa001f5dcd8b" type="episode" title="The Pants Tent" titleSort="Pants Tent" grandparentKey="/library/metadata/5855" parentKey="/library/metadata/5856" librarySectionTitle="TV Shows" librarySectionID="2" librarySectionKey="/library/sections/2" grandparentTitle="Curb Your Enthusiasm" parentTitle="Season 1" contentRating="TV-MA" summary="An innocent bunch-up in Larry's trousers gives rise to an embarrassing situation." index="1" parentIndex="1" audienceRating="7.2" thumb="/library/metadata/5858/thumb/1639580823" art="/library/metadata/5855/art/1639580822" parentThumb="/library/metadata/5856/thumb/1639580823" grandparentThumb="/library/metadata/5855/thumb/1639580822" grandparentArt="/library/metadata/5855/art/1639580822" grandparentTheme="/library/metadata/5855/theme/1639580822" duration="1730364" originallyAvailableAt="2000-10-15" addedAt="1634689323" updatedAt="1639580823" audienceRatingImage="themoviedb://image.rating">
<Media id="15129" duration="1730364" bitrate="1128" width="576" height="432" aspectRatio="1.33" audioChannels="2" audioCodec="mp3" videoCodec="mpeg4" videoResolution="sd" container="avi" videoFrameRate="NTSC" videoProfile="simple">
<Part accessible="1" exists="1" id="15134" key="/library/parts/15134/1634689323/file.avi" duration="1730364" file="/volume1/TV Shows/Curb Your Enthusiasm/Season 1/Curb Your Enthusiasm Season 1 Episode 01 - The Pants Tent.avi" size="243947974" container="avi" videoProfile="simple">
<Stream id="30772" streamType="1" codec="mpeg4" index="0" bitrate="998" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codecID="XVID" codedHeight="432" codedWidth="576" frameRate="29.970" height="432" level="3" profile="simple" refFrames="1" width="576" displayTitle="SD (MPEG4)" extendedDisplayTitle="SD (MPEG4)"> </Stream>
<Stream id="30773" streamType="2" selected="1" codec="mp3" index="1" channels="2" bitrate="116" audioChannelLayout="stereo" samplingRate="48000" streamIdentifier="1" displayTitle="Unknown (MP3 Stereo)" extendedDisplayTitle="Unknown (MP3 Stereo)"> </Stream>
</Part>
</Media>
<Director id="25265" filter="director=25265" tag="Robert B. Weide"/>
<Writer id="25266" filter="writer=25266" tag="Larry David"/>
<Guid id="imdb://tt0551416"/>
<Guid id="tmdb://324160"/>
<Guid id="tvdb://186494"/>
<Role id="25267" filter="actor=25267" tag="Sofia Milos" role="Richard's Girlfriend" thumb="https://metadata-static.plex.tv/people/5d7768402ec6b5001f6bdc92.jpg"/>
<Role id="13978" filter="actor=13978" tag="Kathy Griffin" role="Kathy Griffin" thumb="https://metadata-static.plex.tv/people/5d7768256f4521001ea9899d.jpg"/>
<Role id="25268" filter="actor=25268" tag="Laurel Moglen" role="Hostess" thumb="https://metadata-static.plex.tv/9/people/97a28150a2921209fe8fdba8a90c3a92.jpg"/>
<Role id="10071" filter="actor=10071" tag="Tucker Smallwood" role="Restaurant Owner" thumb="https://metadata-static.plex.tv/people/5d776832a091de001f2e79c1.jpg"/>
<Role id="25269" filter="actor=25269" tag="Robin Ruzan" role="Nancy" thumb="https://metadata-static.plex.tv/6/people/60a88dadf2131ec5513be1062213595d.jpg"/>
<Role id="25270" filter="actor=25270" tag="Louis Nye" role="Jeff Greene's Dad" thumb="https://metadata-static.plex.tv/people/5d77682c5af944001f1f7d4b.jpg"/>
<Role id="25271" filter="actor=25271" tag="Mina Kolb" role="Jeff Greene's Mom"/>
<Role id="25272" filter="actor=25272" tag="Antoinette Spolar" role="Larry's Receptionist" thumb="https://metadata-static.plex.tv/6/people/6cea003557502193117445c498bd128e.jpg"/>
<Role id="25253" filter="actor=25253" tag="Richard Lewis" role="Richard Lewis" thumb="https://metadata-static.plex.tv/f/people/f923f60d003e5ec86bf4ee313da80d89.jpg"/>
<Role id="25252" filter="actor=25252" tag="Susie Essman" role="Susie Greene" thumb="https://metadata-static.plex.tv/people/5d77682a880197001ec91483.jpg"/>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>
@ChuckPa Here it is. Please bare in mind this all work prior to the update.
I found it.
codecID="XVID"
I think that codec is now EOL.
Please let me go check.
@ChuckPa Thank you for checking, here is another example that won’t play… This is not using the XVID codec:
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="TV Shows" librarySectionUUID="2c16658a-7d59-44c0-9a56-71909acbbe78" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1638973417">
<Video ratingKey="6620" key="/library/metadata/6620" parentRatingKey="6619" grandparentRatingKey="6618" guid="plex://episode/5d9c0d17ef619b0020490961" parentGuid="plex://season/602e5c180f4bde002da24f0e" grandparentGuid="plex://show/5d9c08057d06d9001ffcef28" type="episode" title="Chapter 1" grandparentKey="/library/metadata/6618" parentKey="/library/metadata/6619" librarySectionTitle="TV Shows" librarySectionID="2" librarySectionKey="/library/sections/2" grandparentTitle="Legion" parentTitle="Season 1" contentRating="TV-MA" summary="David considers whether the voices he hears might be real." index="1" parentIndex="1" audienceRating="7.9" skipCount="1" thumb="/library/metadata/6620/thumb/1639580940" art="/library/metadata/6618/art/1639580938" parentThumb="/library/metadata/6619/thumb/1639580939" grandparentThumb="/library/metadata/6618/thumb/1639580938" grandparentArt="/library/metadata/6618/art/1639580938" grandparentTheme="/library/metadata/6618/theme/1639580938" duration="4081816" originallyAvailableAt="2017-02-08" addedAt="1637542001" updatedAt="1639580940" audienceRatingImage="themoviedb://image.rating">
<Media id="16774" duration="4081816" bitrate="1443" width="1920" height="1080" aspectRatio="1.78" audioChannels="6" audioCodec="aac" videoCodec="hevc" videoResolution="1080" container="mkv" videoFrameRate="24p" audioProfile="he-aac" videoProfile="main">
<Part accessible="1" exists="1" id="16779" key="/library/parts/16779/1637542001/file.mkv" duration="4081816" file="/volume1/TV Shows/Legion/Season 1/Legion.S01E01.1080p.6CH.BluRay.x265-HETeam.mkv" size="736450998" audioProfile="he-aac" container="mkv" videoProfile="main">
<Stream id="33839" streamType="1" default="1" codec="hevc" index="0" bitrate="1443" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="1080" codedWidth="1920" colorPrimaries="bt709" colorRange="tv" colorSpace="bt709" colorTrc="bt709" frameRate="23.976" height="1080" level="120" profile="main" refFrames="1" title="Encoded by Hunter | Crazy4TV.com" width="1920" displayTitle="1080p (HEVC Main)" extendedDisplayTitle="Encoded by Hunter | Crazy4TV.com (1080p HEVC Main)"> </Stream>
<Stream id="33840" streamType="2" selected="1" default="1" codec="aac" index="1" channels="6" bitrate="191" profile="he-aac" samplingRate="48000" title="Encoded by Hunter | Crazy4TV.com" displayTitle="Unknown (HE-AAC 5.1)" extendedDisplayTitle="Encoded by Hunter | Crazy4TV.com (HE-AAC 5.1)"> </Stream>
<Stream id="33841" streamType="3" default="1" codec="srt" index="2" bitrate="0" title="Encoded by Hunter | Crazy4TV.com" displayTitle="Unknown (SRT)" extendedDisplayTitle="Encoded by Hunter | Crazy4TV.com (SRT)"> </Stream>
</Part>
</Media>
<Director id="27422" filter="director=27422" tag="Noah Hawley"/>
<Writer id="27423" filter="writer=27423" tag="Noah Hawley"/>
<Producer id="27436" filter="producer=27436" tag="Steve Blackman"/>
<Guid id="imdb://tt6143054"/>
<Guid id="tmdb://1209310"/>
<Guid id="tvdb://5869915"/>
<Role id="20651" filter="actor=20651" tag="Luke Roessler" role="David" thumb="https://metadata-static.plex.tv/people/5d776c1c51dd69001fe37d96.jpg"/>
<Role id="27424" filter="actor=27424" tag="Ellie Araiza" role="Philly" thumb="https://metadata-static.plex.tv/people/5d776853103a2d001f56da68.jpg"/>
<Role id="27425" filter="actor=27425" tag="Matt Hamilton" role="Ben" thumb="https://metadata-static.plex.tv/people/5d77690bfb0d55001f520236.jpg"/>
<Role id="27426" filter="actor=27426" tag="Mike Azevedo" role="'Renal Failure' Alvarez"/>
<Role id="27427" filter="actor=27427" tag="Ese Atawo" role="Day Room Duty Nurse" thumb="https://metadata-static.plex.tv/people/5e164861ef1040003f25d21a.jpg"/>
<Role id="27428" filter="actor=27428" tag="June B. Wilde" role="Science Teacher" thumb="https://metadata-static.plex.tv/8/people/8979c307bdac1e3c5f7b02ca1ecae74c.jpg"/>
<Role id="27429" filter="actor=27429" tag="Maddie Phillips" role="Jr. Prom Date (Crying)" thumb="https://metadata-static.plex.tv/0/people/0a13b6ed1421421525255b5825e0a288.jpg"/>
<Role id="27430" filter="actor=27430" tag="Stephanie Lavigne" role="Patient Dancer #7"/>
<Role id="27431" filter="actor=27431" tag="David Ferry" role="Dr. Kissinger" thumb="https://metadata-static.plex.tv/people/5d7768348a7581001f12d526.jpg"/>
<Role id="13328" filter="actor=13328" tag="David Selby" role="Brubaker" thumb="https://metadata-static.plex.tv/people/5d776833eb5d26001f1e03a0.jpg"/>
<Role id="27432" filter="actor=27432" tag="Stephanie Van Dyck" role="Skeletal Fat Lady" thumb="https://metadata-static.plex.tv/people/5d776c32594b2b001e6ed5f3.jpg"/>
<Role id="18464" filter="actor=18464" tag="Hamish Linklater" role="Clark" thumb="https://metadata-static.plex.tv/3/people/34f9236301e3d02895552a3b23bf287f.jpg"/>
<Role id="27433" filter="actor=27433" tag="Brad Mann" role="Rudy" thumb="https://metadata-static.plex.tv/people/5d776888fb0d55001f5131a9.jpg"/>
<Role id="27434" filter="actor=27434" tag="Sebastian Billingsley-Rodriguez" role="David (Toddler)" thumb="https://metadata-static.plex.tv/people/5d776d94594b2b001e70c90f.jpg"/>
<Role id="27435" filter="actor=27435" tag="Quinton Boisclair" role="Devil with the Yellow Eyes" thumb="https://metadata-static.plex.tv/people/5d77708edd931c001e38f785.jpg"/>
<Role id="18758" filter="actor=18758" tag="Christian Convery" role="David (4 Years Old)" thumb="https://metadata-static.plex.tv/2/people/251577d0ac675de9d096f9ee73d84b20.jpg"/>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>
Can I get a sample of that file which recreates the failure ?
Can you elaborate on sample please? Do I need to download video editing software and cut a few minutes out?
cut 2-3 minutes worth .
If you use FFMPEG directly, you would want
FFMPEG -i filename.ext -c copy -t 00:02:00 output_name.ext
we don’t want anything to modify the streams
can you install FFMPEG on your Syno?
If so, I will give help you with the rest of the path names for this.
@ChuckPa Thank you.
I tried to cut 3 mins worth of a movie that wasn’t working.
I got command not found FFMPEG.
I installed FFMPEG and used Putty to get to the Synology.
@ChuckPa My apologies, my Terminal skills are a bit rusty.
Here is the sample.
TheCampaignSample.zip (23.3 MB)
It’s an AVI file?
I’ll test it but think I know what I’ll find,
AVI files are fragile. The internal Indexes break easily and then any program, like Plex, which tries to use them , breaks.
The best path to take – try to get away from them.
-
AVI files aren’t developed anymore. When they ‘break’ at upstream FFMPEG, they will break.
-
Do you have any MP4 or MKV files you can test.
-
I’ll help you move AVI-> MP4 / MKV if you want
@ChuckPa Thank you, it appears the most recent update has stopped my ability from watching AVI.
My unfortunate issue now is that 2/3rds of my library is AVI. Do you have an easy way to mass convert?
Do you have a smaller AVI file which I can use as a sample ?
( Link to a file I can download ? )
I will verify here and IMMEDIATELY give it to the team.
I am finding a lot of small things BROKEN with this update
I found some AVI here.
NO problem on 1.24.5.5319 with AVI
I am going to need to see your DEBUG log files please which capture this failure.
I wonder if your codec download might have failed somehow
@ChuckPa, here is my debug log
[
{
"type": "info",
"host": "app.plex.tv",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36",
"browser": {
"platformVersion": "10",
"id": "chrome",
"name": "Chrome",
"version": "96.0",
"webkit": true,
"platform": "Windows",
"platformID": "windows",
"platformModifierKey": "ctrl"
},
"version": "4.72.0",
"username": "ghunter91",
"cloudUrl": [
{
"scheme": "https",
"address": "plex.tv",
"uri": "https://plex.tv",
"testState": "pending",
"isBundled": false,
"isFallback": false,
"relay": false,
"isUntested": false,
"isPending": true,
"isConnected": false,
"isUnauthorized": false,
"isUnavailable": false,
"isFailed": false,
"isAborted": false,
"isLoopback": false,
"isPrivate": false,
"isHttps": true,
"isSecure": true,
"isPlexDirect": false,
"currentTest": [
{
"readyState": 1,
"rid": "r531"
}
],
"sources": [
{
"id": "internal"
}
]
}
]
},
{
"type": "log:message",
"level": 4,
"message": "[UserManager] autoLogin true",
"time": "2021-12-16T18:30:05.571Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Sources] Initializing...",
"time": "2021-12-16T18:30:05.738Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Sources] Finished initialization",
"time": "2021-12-16T18:30:05.738Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Initializing...",
"time": "2021-12-16T18:30:05.738Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Initialize server with token, CyberPlex, 634f87103ec5bcf81e2e3c36c88ffcac7617a68c, https://162-221-218-20.f096739a12e943fbbdfb8897980d916c.plex.direct:32400",
"time": "2021-12-16T18:30:05.753Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Initialize server with token, HunterNAS, db7925ad4582741bcca772b0ab2090821ff283ee, https://108-48-94-70.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:32400",
"time": "2021-12-16T18:30:05.759Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Waiting for initial servers = plex.tv",
"time": "2021-12-16T18:30:05.759Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Primary Server] Waiting to set the primary server",
"time": "2021-12-16T18:30:05.760Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Primary Server] Waiting for the last primary server, db7925ad4582741bcca772b0ab2090821ff283ee, to connect",
"time": "2021-12-16T18:30:05.760Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Commands] Executing testServerConnection",
"time": "2021-12-16T18:30:05.761Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Commands] Executing testServerConnection",
"time": "2021-12-16T18:30:05.762Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Commands] Executing testServerConnection",
"time": "2021-12-16T18:30:05.762Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Companion] No companion found",
"time": "2021-12-16T18:30:05.762Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Finished initialization",
"time": "2021-12-16T18:30:05.763Z"
},
{
"type": "ajax",
"url": "/desktop/translations/en.json",
"status": 200,
"responseLength": 2,
"time": "2021-12-16T18:30:05.796Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Testing connection for HunterNAS at https://108-48-94-70.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:32400/media/providers",
"time": "2021-12-16T18:30:05.880Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Testing connection for plex.tv at https://plex.tv/monitoring/health",
"time": "2021-12-16T18:30:05.885Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Testing connection for CyberPlex at https://162-221-218-20.f096739a12e943fbbdfb8897980d916c.plex.direct:32400/media/providers",
"time": "2021-12-16T18:30:05.888Z"
}
]
Not sure why it only took a snippet, sorry:
[
{
"type": "info",
"host": "app.plex.tv",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36",
"browser": {
"platformVersion": "10",
"id": "chrome",
"name": "Chrome",
"version": "96.0",
"webkit": true,
"platform": "Windows",
"platformID": "windows",
"platformModifierKey": "ctrl"
},
"version": "4.72.0",
"username": "ghunter91",
"cloudUrl": [
{
"scheme": "https",
"address": "plex.tv",
"uri": "https://plex.tv",
"testState": "connected",
"isBundled": false,
"isFallback": false,
"relay": false,
"isUntested": false,
"isPending": false,
"isConnected": true,
"isUnauthorized": false,
"isUnavailable": false,
"isFailed": false,
"isAborted": false,
"isLoopback": false,
"isPrivate": false,
"isHttps": true,
"isSecure": true,
"isPlexDirect": false,
"currentTest": null,
"sources": [
{
"id": "internal"
}
]
}
],
"primaryServerUrl": "https://108-48-94-70.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:32400/",
"primaryServerAuthToken": true
},
{
"type": "log:message",
"level": 4,
"message": "[UserManager] autoLogin true",
"time": "2021-12-16T18:31:55.525Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Sources] Initializing...",
"time": "2021-12-16T18:31:55.646Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Sources] Finished initialization",
"time": "2021-12-16T18:31:55.646Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Initializing...",
"time": "2021-12-16T18:31:55.646Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Initialize server with token, CyberPlex, 634f87103ec5bcf81e2e3c36c88ffcac7617a68c, https://162-221-218-20.f096739a12e943fbbdfb8897980d916c.plex.direct:32400",
"time": "2021-12-16T18:31:55.657Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Initialize server with token, HunterNAS, db7925ad4582741bcca772b0ab2090821ff283ee, https://108-48-94-70.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:32400",
"time": "2021-12-16T18:31:55.661Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Waiting for initial servers = plex.tv",
"time": "2021-12-16T18:31:55.662Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Primary Server] Waiting to set the primary server",
"time": "2021-12-16T18:31:55.662Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Primary Server] Waiting for the last primary server, db7925ad4582741bcca772b0ab2090821ff283ee, to connect",
"time": "2021-12-16T18:31:55.662Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Commands] Executing testServerConnection",
"time": "2021-12-16T18:31:55.663Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Commands] Executing testServerConnection",
"time": "2021-12-16T18:31:55.663Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Commands] Executing testServerConnection",
"time": "2021-12-16T18:31:55.664Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Companion] No companion found",
"time": "2021-12-16T18:31:55.664Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Finished initialization",
"time": "2021-12-16T18:31:55.664Z"
},
{
"type": "ajax",
"url": "/desktop/translations/en.json",
"status": 200,
"responseLength": 2,
"time": "2021-12-16T18:31:55.691Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Testing connection for HunterNAS at https://108-48-94-70.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:32400/media/providers",
"time": "2021-12-16T18:31:55.739Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Testing connection for plex.tv at https://plex.tv/monitoring/health",
"time": "2021-12-16T18:31:55.743Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Testing connection for CyberPlex at https://162-221-218-20.f096739a12e943fbbdfb8897980d916c.plex.direct:32400/media/providers",
"time": "2021-12-16T18:31:55.750Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] HunterNAS connected at https://108-48-94-70.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:32400/media/providers",
"time": "2021-12-16T18:31:55.823Z"
},
{
"type": "log:message",
"level": 2,
"message": "[Connections] Active connection to HunterNAS is https://108-48-94-70.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:32400",
"time": "2021-12-16T18:31:55.826Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Waiting for initial servers = plex.tv",
"time": "2021-12-16T18:31:55.828Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Companion] No companion found",
"time": "2021-12-16T18:31:55.876Z"
},
{
"type": "log:message",
"level": 4,
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"time": "2021-12-16T18:31:55.887Z"
},
{
"type": "ajax",
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"time": "2021-12-16T18:31:55.888Z"
},
{
"type": "log:message",
"level": 4,
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"time": "2021-12-16T18:31:55.970Z"
},
{
"type": "log:message",
"level": 2,
"message": "[Connections] Active connection to CyberPlex is https://162-221-218-20.f096739a12e943fbbdfb8897980d916c.plex.direct:32400",
"time": "2021-12-16T18:31:55.974Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Waiting for initial servers = plex.tv",
"time": "2021-12-16T18:31:55.975Z"
},
{
"type": "log:message",
"level": 4,
"message": "[MediaServerEventManager] Opening server event connection to CyberPlex at wss://162-221-218-20.f096739a12e943fbbdfb8897980d916c.plex.direct:32400/:/websockets/notifications?X-Plex-Token=REDACTED",
"time": "2021-12-16T18:31:55.982Z"
},
{
"type": "ajax",
"url": "https://162-221-218-20.f096739a12e943fbbdfb8897980d916c.plex.direct:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
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},
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"time": "2021-12-16T18:31:55.982Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] plex.tv connected at https://plex.tv/monitoring/health",
"time": "2021-12-16T18:31:55.985Z"
},
{
"type": "log:message",
"level": 2,
"message": "[Connections] Active connection to plex.tv is https://plex.tv",
"time": "2021-12-16T18:31:55.986Z"
},
{
"type": "ajax",
"url": "https://plex.tv/monitoring/health?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Language=en",
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},
"responseLength": 0,
"time": "2021-12-16T18:31:55.989Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Retrying server events connection for HunterNAS in 2 seconds",
"time": "2021-12-16T18:31:55.995Z"
},
{
"type": "log:message",
"level": 2,
"message": "[Primary Server] HunterNAS is now the primary server",
"time": "2021-12-16T18:31:55.997Z"
},
{
"type": "log:message",
"level": 2,
"message": "[MediaServerEventManager] Opened server event connection to HunterNAS at wss://108-48-94-70.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:32400/:/websockets/notifications?X-Plex-Token=REDACTED",
"time": "2021-12-16T18:31:56.113Z"
},
{
"type": "ajax",
"url": "https://108-48-94-70.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:32400/:/prefs?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
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"Accept": "application/xml"
},
"responseLength": 35443,
"time": "2021-12-16T18:31:56.144Z"
},
{
"type": "ajax",
"url": "https://108-48-94-70.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:32400/updater/status?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
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"Accept": "application/xml"
},
"responseLength": 132,
"time": "2021-12-16T18:31:56.146Z"
},
{
"type": "ajax",
"url": "https://108-48-94-70.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:32400/activities?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
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"Accept": "application/json"
},
"responseLength": 29,
"time": "2021-12-16T18:31:56.159Z"
},
{
"type": "log:message",
"level": 4,
"message": "[User] SSO status is signed-in, storage token matches SSO token",
"time": "2021-12-16T18:31:56.232Z"
},
{
"type": "log:message",
"level": 4,
"message": "[User] Token promise succeeded, accessToken=REDACTED",
"time": "2021-12-16T18:31:56.233Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/v2/users/signin?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Language=en",
"status": 201,
"headers": {
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},
"params": "skipAuthentication=true",
"statusText": "success",
"response": "{\"id\":77252034,\"uuid\":\"5928ff2d1dba7010\",\"username\":\"ghunter91\",\"title\":\"ghunter91\",\"email\":\"EMAIL\":false}",
"time": "2021-12-16T18:31:56.235Z"
},
{
"type": "log:message",
"level": 2,
"message": "[MediaServerEventManager] Opened server event connection to CyberPlex at wss://162-221-218-20.f096739a12e943fbbdfb8897980d916c.plex.direct:32400/:/websockets/notifications?X-Plex-Token=REDACTED",
"time": "2021-12-16T18:31:56.251Z"
},
{
"type": "ajax",
"url": "https://108-48-94-70.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:32400/updater/check?download=0&X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
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},
"responseLength": 0,
"time": "2021-12-16T18:31:56.274Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Active connection to \"CyberPlex\" lost authorization",
"time": "2021-12-16T18:31:56.301Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] Possible connection error for CyberPlex, retrying connection tests",
"time": "2021-12-16T18:31:56.301Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Testing all 1 connection(s) for CyberPlex",
"time": "2021-12-16T18:31:56.301Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Waiting for initial servers = plex.tv",
"time": "2021-12-16T18:31:56.302Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Commands] Executing testServerConnection",
"time": "2021-12-16T18:31:56.304Z"
},
{
"type": "ajax",
"url": "https://162-221-218-20.f096739a12e943fbbdfb8897980d916c.plex.direct:32400/activities?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 401,
"headers": {
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"Accept": "application/json"
},
"statusText": "Unauthorized",
"response": "<html><head><title>Unauthorized</title></head><body><h1>401 Unauthorized</h1></body></html>",
"time": "2021-12-16T18:31:56.305Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Testing connection for CyberPlex at https://162-221-218-20.f096739a12e943fbbdfb8897980d916c.plex.direct:32400/media/providers",
"time": "2021-12-16T18:31:56.355Z"
},
{
"type": "log:message",
"level": 4,
"message": "[User] userPromise succeeded",
"time": "2021-12-16T18:31:56.470Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/v2/user?includeSubscriptions=1&includeProviders=1&includeSettings=1&includeSharedSettings=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Language=en&X-Plex-Token=TOKEN",
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"headers": {
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},
"responseLength": 14280,
"time": "2021-12-16T18:31:56.471Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] CyberPlex connected at https://162-221-218-20.f096739a12e943fbbdfb8897980d916c.plex.direct:32400/media/providers",
"time": "2021-12-16T18:31:56.532Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Waiting for initial servers = plex.tv",
"time": "2021-12-16T18:31:56.535Z"
},
{
"type": "ajax",
"url": "https://162-221-218-20.f096739a12e943fbbdfb8897980d916c.plex.direct:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
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},
"responseLength": 10548,
"time": "2021-12-16T18:31:56.537Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Finding resources through plex.tv",
"time": "2021-12-16T18:31:56.600Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Waiting for additional resources from plex.tv",
"time": "2021-12-16T18:31:56.610Z"
},
{
"type": "log:message",
"level": 4,
"message": "[CloudServerEventManager] Opening server event connection to plex.tv at wss://pubsub.plex.tv/sub/websockets/77252034/1ytfmx7dkf8rhjt6ozybgkom?X-Plex-Token=REDACTED",
"time": "2021-12-16T18:31:56.613Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/v2/home?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Language=en&X-Plex-Token=TOKEN",
"status": 200,
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},
"responseLength": 154,
"time": "2021-12-16T18:31:56.623Z"
},
{
"type": "log:message",
"level": 3,
"message": "[Metrics] Updating session last interaction time",
"time": "2021-12-16T18:31:56.724Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/v2/user/privacy?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
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"headers": {
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},
"responseLength": 6652,
"time": "2021-12-16T18:31:56.725Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/v2/user/consent?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
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"Accept": "application/json"
},
"responseLength": 88,
"time": "2021-12-16T18:31:56.737Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/v2/geoip?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
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"Accept": "application/json"
},
"responseLength": 274,
"time": "2021-12-16T18:31:56.745Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/claim/subscribe?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
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},
"responseLength": 0,
"time": "2021-12-16T18:31:56.766Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/v2/companions?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
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"responseLength": 179,
"time": "2021-12-16T18:31:56.774Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] HunterNAS was found through plex.tv",
"time": "2021-12-16T18:31:56.790Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Added connection https://192-168-1-244.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:32400 for HunterNAS",
"time": "2021-12-16T18:31:56.792Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Commands] Executing testServerConnection",
"time": "2021-12-16T18:31:56.792Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Added connection https://45-56-108-77.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:8443 for HunterNAS",
"time": "2021-12-16T18:31:56.794Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] CyberPlex was found through plex.tv",
"time": "2021-12-16T18:31:56.795Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Added connection https://10-227-6-0.f096739a12e943fbbdfb8897980d916c.plex.direct:32400 for CyberPlex",
"time": "2021-12-16T18:31:56.796Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Commands] Executing testServerConnection",
"time": "2021-12-16T18:31:56.796Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Added connection https://45-56-108-77.f096739a12e943fbbdfb8897980d916c.plex.direct:8443 for CyberPlex",
"time": "2021-12-16T18:31:56.798Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Waiting for additional resources from plex.tv",
"time": "2021-12-16T18:31:56.798Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Found 6 resources through plex.tv",
"time": "2021-12-16T18:31:56.801Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Found all servers = HunterNAS, CyberPlex, plex.tv",
"time": "2021-12-16T18:31:56.802Z"
},
{
"type": "ajax",
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},
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},
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},
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},
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},
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"time": "2021-12-16T18:31:56.813Z"
},
{
"type": "ajax",
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"headers": {
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"X-Plex-Version": "4.72.0",
"X-Plex-Client-Identifier": "1ytfmx7dkf8rhjt6ozybgkom",
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"X-Plex-Features": "external-media,indirect-media",
"X-Plex-Model": "hosted",
"X-Plex-Device": "Windows",
"X-Plex-Device-Screen-Resolution": "1920x937,1920x1080",
"X-Plex-Token": "TOKEN",
"X-Plex-Language": "en",
"Accept-Language": "en",
"X-Plex-Drm": "widevine",
"X-Plex-Text-Format": "plain",
"X-Plex-Provider-Version": "3.2",
"Accept": "application/json"
},
"responseLength": 844,
"time": "2021-12-16T18:31:56.820Z"
},
{
"type": "ajax",
"url": "https://plex.tv/devices.xml?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
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},
"responseLength": 7843,
"time": "2021-12-16T18:31:56.831Z"
},
{
"type": "ajax",
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},
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"time": "2021-12-16T18:31:56.838Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Testing connection for HunterNAS at https://192-168-1-244.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:32400/media/providers",
"time": "2021-12-16T18:31:56.843Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Connections] Testing connection for CyberPlex at https://10-227-6-0.f096739a12e943fbbdfb8897980d916c.plex.direct:32400/media/providers",
"time": "2021-12-16T18:31:56.845Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/announcements?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
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"Accept": "application/xml"
},
"responseLength": 16015,
"time": "2021-12-16T18:31:56.850Z"
},
{
"type": "ajax",
"url": "https://plex.tv/pms/social/networks?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
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},
"responseLength": 352,
"time": "2021-12-16T18:31:56.861Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/users?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
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"headers": {
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"Accept": "application/xml"
},
"responseLength": 3249,
"time": "2021-12-16T18:31:56.874Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/v2/home?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
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"Accept": "application/json"
},
"responseLength": 154,
"time": "2021-12-16T18:31:56.937Z"
},
{
"type": "log:message",
"level": 2,
"message": "[CloudServerEventManager] Opened server event connection to plex.tv at wss://pubsub.plex.tv/sub/websockets/77252034/1ytfmx7dkf8rhjt6ozybgkom?X-Plex-Token=REDACTED",
"time": "2021-12-16T18:31:57.024Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Companion] No companion found",
"time": "2021-12-16T18:31:57.877Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] CyberPlex is unavailable at https://10-227-6-0.f096739a12e943fbbdfb8897980d916c.plex.direct:32400/media/providers (Status 0)",
"time": "2021-12-16T18:32:02.240Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] Prevented fallback to insecure connection for CyberPlex",
"time": "2021-12-16T18:32:02.242Z"
},
{
"type": "ajax",
"url": "https://10-227-6-0.f096739a12e943fbbdfb8897980d916c.plex.direct:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 0,
"headers": {
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"Accept": "application/json"
},
"statusText": "error",
"time": "2021-12-16T18:32:02.242Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] HunterNAS is unavailable at https://192-168-1-244.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:32400/media/providers (Status 0)",
"time": "2021-12-16T18:32:02.250Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] Prevented fallback to insecure connection for HunterNAS",
"time": "2021-12-16T18:32:02.251Z"
},
{
"type": "ajax",
"url": "https://192-168-1-244.4e42b602c7384e4190ca3ea7af7ee34f.plex.direct:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 0,
"headers": {
"Accept-Language": "en",
"Accept": "application/json"
},
"statusText": "error",
"time": "2021-12-16T18:32:02.251Z"
},
{
"type": "log:message",
"level": 4,
"message": "[MediaElement] Creating new media element. type: audio",
"time": "2021-12-16T18:32:12.270Z"
},
{
"type": "log:message",
"level": 4,
"message": "[MediaElement] Releasing media element to pool. type: audio",
"time": "2021-12-16T18:32:12.300Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/v2/features?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
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"Accept": "application/json"
},
"responseLength": 8256,
"time": "2021-12-16T18:32:28.772Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/home/users?X-Plex-Product=Plex%20Web&X-Plex-Version=4.72.0&X-Plex-Client-Identifier=1ytfmx7dkf8rhjt6ozybgkom&X-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
"Accept-Language": "en",
"Accept": "application/xml"
},
"responseLength": 1382,
"time": "2021-12-16T18:32:29.068Z"
},
{
"type": "log:message",
"level": 3,
"message": "[Metrics] Updating session last interaction time",
"time": "2021-12-16T18:32:29.123Z"
},
{
"type": "log:message",
"level": 3,
"message": "[Vote:gx3k1dvey9dvyeqb1y6b1haq] Upvote, someone else is leader",
"time": "2021-12-16T18:32:40.038Z"
},
{
"type": "log:message",
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"message": "[Metrics] Updating session last interaction time",
"time": "2021-12-16T18:32:46.426Z"
}
]
That’s the Player log.
You want “Settings - Server - Troubleshooting” (lower left) - Download that ZIP file please
@ChuckPa Sorry, here you go. I just tried playing a file before downloading.
Plex Media Server Logs_2021-12-16_19-17-33.zip (3.2 MB)
@ChuckPa I also see that the Audio encoder and the Transcoder are running. These are supposed to be disabled. I am watching a movie that’s working I saw it spiking 38% cpu respectively. I got a screenshot at a lower point.
Thank you.
I’m looking at your logs and having one HECK of a time. They are jumbled.
I also see a LOT of bitrate clipping.
Are you aware?
Dec 16, 2021 16:56:16.280 [0x7fa02d8aa8] DEBUG - [Transcode] Clipped max bitrate to 555Kbps based on client-requested limit
Dec 16, 2021 16:56:16.281 [0x7fa02d8aa8] DEBUG - [Transcode] MDE: Selected protocol hls; container: mkv
Dec 16, 2021 16:56:16.282 [0x7fa02d8aa8] DEBUG - [Transcode] MDE: analyzing media item 2591
Dec 16, 2021 16:56:16.282 [0x7fa02d8aa8] DEBUG - [Transcode] MDE: Get Him to the Greek (2010): Direct Play is disabled
Dec 16, 2021 16:56:16.283 [0x7fa02d8aa8] DEBUG - [Transcode] MDE: Get Him to the Greek (2010): media must be transcoded in order to use the hls protocol
Dec 16, 2021 16:56:16.283 [0x7fa02d8aa8] DEBUG - [Transcode] MDE: Get Him to the Greek (2010): no direct play video profile exists for http/mkv/h264
Dec 16, 2021 16:56:16.283 [0x7fa02d8aa8] DEBUG - [Transcode] MDE: Get Him to the Greek (2010): no direct play video profile exists for http/mkv/h264/ac3
Dec 16, 2021 16:56:16.284 [0x7fa02d8aa8] DEBUG - [Transcode] MDE: Get Him to the Greek (2010): Direct Streaming is disabled, so video stream will be transcoded
Dec 16, 2021 16:56:16.284 [0x7fa02d8aa8] DEBUG - [Transcode] MDE: Get Him to the Greek (2010): no remuxable profile found, so video stream will be transcoded
Dec 16, 2021 16:56:16.285 [0x7fa02d8aa8] DEBUG - [Transcode] MDE: Cannot direct stream video stream due to profile or setting limitations
Dec 16, 2021 16:56:16.286 [0x7fa02d8aa8] DEBUG - [Transcode] Scaled up video bitrate to 4507Kbps based on 1.500000x fudge factor.
Dec 16, 2021 16:56:16.287 [0x7fa02d8aa8] DEBUG - [Transcode] Scaled maximum bitrate for resolution reduction to 633Kbps.
Dec 16, 2021 16:56:16.287 [0x7fa02d8aa8] DEBUG - [Transcode] Clipped max bitrate to 555Kbps based on client-requested limit
and others
Dec 16, 2021 16:57:02.783 [0x7fa1031aa8] DEBUG - [Transcode] Scaled up video bitrate to 2400Kbps based on 1.500000x fudge factor.
Dec 16, 2021 16:57:02.783 [0x7fa1031aa8] DEBUG - [Transcode] Clipped max bitrate to 574Kbps based on client-requested limit
Dec 16, 2021 16:57:02.784 [0x7fa1031aa8] DEBUG - [Transcode] MDE: The Hateful Eight (2015): Audio Direct Streaming is disabled, so video's audio stream will be transcoded
Dec 16, 2021 16:57:02.785 [0x7fa1031aa8] DEBUG - [Transcode] MDE: Cannot direct stream audio stream due to profile or setting limitations
Dec 16, 2021 16:57:02.790 [0x7fa1031aa8] DEBUG - [Transcode] MDE: The Hateful Eight (2015): selected media 0 / 12975
It’s so low it can’t play.
38% of an ARMv8 is not a big deal.
There are 4 cores so 25% is 1 core of 4.
I want to solve the ‘cant play’ problem first. then we’ll look at any perf.
