Unable to reclaim servers after forced password reset

Plex Media Server
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Server Version#: latest, just updated on Sunday, cannot login to server s to get version
Player Version#: web and roku latest

I was forced to reset my account password as everyone knows but after doing so the PMS servers were inaccessible. I’ve attempted to reclaim per other articles, but I do not receive a “claim” button. When navigating to [hostip]:32400/web I am prompted to sign-in, which I do so and am guided to select a preferred server, the server of which I am currently logging into us not available in that list. I proceeded through and the server never becomes available or is detected as unclaimed in order to be claimed. In accordance with other posts, I also modified the Preferences.xml file removing the following and restarting the service:
PlexOnlineHome=“1”
PlexOnlineMail="jane@example.com"
PlexOnlineToken=“RanDoMHexIDecIALtoKeNheRE”
PlexOnlineUsername=“ExampleUser”

I am running PMS on Ubuntu and have the same issue on both servers I am running. Everything is running on the latest as I have a cron job that updates ubuntu and PMS every Sunday at 3a.

I’ve deleted the servers from my online Plex account and have verified via /identity that the servers are in an unclaimed status. I spun up a new VM, installed Plex on it and attempoted to claim it but have the same result on a brand new vanilla installation using Incognitio Chrome to nagivate to the new server.

How else can I go about reclaiming these servers?

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@ChritterG

With server stopped and having removed those Name=“Value” pairs,

You should be able to claim it again from the same subnet or the machine’s console (127.0.0.1 address)

If still not, please let me know.

1 Like
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I’m in the same boat as you although on Debian. I am currently away from home but VPN’d into my house so trying lo log in “locally” and getting the same result.

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I am also in the same boat, I thought I’ll upgrade as I was one or two out on Plexpass and now my Plex server on QNAP doesn’t even start.
Lovely

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@chris696_gmail.com

For your QNAP

@badgerarc @ChritterG

( You want the second choice )

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THANK YOU! THis has worked for me :slight_smile:

1 Like
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I’ll try this again but it didn;t work the first time

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I can confirm this does not work with my x64 based QNAP NAS, all I get is
Not authorized

You do not have access to this server

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This was my saving grace, worked like a charm!

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For QNAP Nas your post doesn’t work, however using the Linux tip does.

For QNAP this works for me, to enable SSH goto Control Panel → General Settings → Network & File Services → Telnet / SSH → Click Allow SSH Connections → Click Apply → If using an account other than Admin (Which should be everyone!) Click Edit Access permission → Select your account → click Apply
Follow The linux method of logging into SSH via a client like Putty

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