Server Version#: 1.40.4.8679
Player Version#: 10.18.0.968 (958413953)
I have the following setup:
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My Plex server is in a Docker container on an Unraid server. The image used is plexinc/pms-docker. The server version is 1.40.4.8679. The Docker network type is Bridge, only 32400 is mapped.
- The server is accessible within my home network via https://plex.home.xxx.tld, which is forwarded to port 32400 of the container. Access is via an Ngnix reverse proxy, which also handles the TLS termination.
- Furthermore, unencrypted access via http://192.168.178.10:32400 is also possible.
- Outside my network, access is via https://plex.yyy.tld. Here, access is via a traefik reverse proxy, which also handles TLS termination.
- Forwarding from the home network to the Internet is done via an SSH tunnel. If this becomes relevant for troubleshooting, I can provide more details here.
- Since I deviate from the intended processes here, I always get an error message from the Plex server when self-testing whether remote access is possible.
- The network settings of the server are attached as an image. The settings for custom server access URLs are as follows:
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I can access the Plex server via my iOS clients (iPhone and iPad) both in my home network and via the Internet without any problems.
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Access also works via the webplay Chrome and Firefox. Directplay on the network works according to the dashboard.
Now to my actual problem:
- When I start Plex on my Android TV (Nvidia Shield), Plex has no internet connection there. It shows me this on startup.
- As a result, I can’t change profiles via Plex Home.
- If I then select my standard profile, my media libraries all have a yellow exclamation mark in a triangle on the left. After selecting a library, e.g. films, I get a message saying that Plex is not available and that I should press repeat.
- After pressing repeat twice, the first time does nothing, the media library is loaded and I can watch my content.
I would like the Plex app to always find my server immediately after starting it.
This is my first support enquiry. I hope you can help me.
Best regards
Plex Media Server Logs_2024-07-21_13-30-54.zip (1.9 MB)
Shield.log (4.4 MB)
