After updating the Plex server on my Synology NAS today, I ripped two new blu-ray disks to an external hard drive attached to my Mac mini and then copied all the files to the NAS. Plex also is a server on the Mac.
When I play Movie 1 on the NAS, a data box shows “480p” instead of the expected “1080p.” The picture is less than stellar, too. When I play Movie 1 on the Mac, the corresponding data box shows “1080p.” Movie 2 shows “1080p” regardless of the Plex server being used.
Just before sending this email, I logged out and logged back in, but nothing changed.
This is very strange. I hope you might have an answer. Thank you.
I found so many log files that AOL would not permit me to reply to your email. Worse, I cannot tell which log files are relevant to you. Should I look for the most recently created log files or all log files of a particular type? Thanks.
Plex is direct playing the movie, which is good. It means Plex is not changing the resolution, quality, etc of the video. What is unclear is why it plays as 480p from one server and 1080p from another.
How are you playing the movies? What is a “data box?” What Plex client & version are you using and on what platform - Roku, Amazon Fire TV, etc? You can view the client version via Authorized Devices.
Please attach the XML information as a text file for each movie. I cannot view links from your PMS system. From the “Get Info” window, click on “View XML” in the bottom left corner. Save the info as a text file and attach it to your reply. This support page has additional information.
For the log files, attach the entire zip file downloaded from Plex Web -> Status -> Troubleshooting.
By “data box”, I mean the feature that shows the length of the movie, the type of movie, and the video, audio, and subtitle information for each movie (e.g., 480p, 1080p). The last three items appear highlighted.
I am using an Nvidia Shield as my streamer because 1080p movies stutter, etc., when I use my Apple TV 4K and Fire Stick 4K. I see Version 7.17.4.11141 on my TV screen, but don’t know if it’s applicable to the Nvidia Shield or the TV. It also says “com.plex.android”.
The Nvidia Shield TV SW Version is 7.2.3(30.6.131.70).
When I clicked on XML for each movie, I saw only a blank screen and a link, so I sent the two links. If you like, I will try to save the blank screen as text data in case it has hidden information.
I’ve never done zip files, but will give it a try.
Movie 1, Swing Time, is playing at 480p because it is a 480p movie (note width, height, & videoResolution). Media id="7486" duration="6214542" bitrate="5873" width="720" height="480" aspectRatio="1.33" audioChannels="2" audioCodec="ac3" videoCodec="mpeg2video" videoResolution="480" container="mkv" videoFrameRate="NTSC" videoProfile="main">
Movie 2, Notorious, is playing at 1080p because it is a 1080p movie (note width, height, & videoResolution). <Media id="10768" duration="6097220" bitrate="31116" width="1920" height="1080" aspectRatio="1.78" audioChannels="1" audioCodec="pcm" videoCodec="h264" videoResolution="1080" container="mkv" videoFrameRate="24p" audioProfile="pcm_s24le" videoProfile="high">
Criterion recently released “Swing Time” in both Blu-Ray and DVD. The “Swing Time” disk I purchased is clearly labeled Blu-Ray, and my Oppo UDP-203 indicates that the disc is a Blu-Ray. When I played a DVD to test this feature, the Oppo indicated that the DVD is a DVD.
Is it possible to put a 480p file on a disk and have that disk show it’s a blu-ray? Is so, I will have to find a way to prove that fact without mentioning that I ripped the disc. I’m not certain that the Oppo shows height, width, and resolution.
On my Mac which uses a different Plex server, “Swing Time" shows 1080p. The file size is 28.37 GB on the external hard drive. On the NAS, the file size is 26.42 GB.
Movie 1, Swing Time, is playing at 480p because it is a 480p movie (note width, height, & videoResolution). Media id="7486" duration="6214542" bitrate="5873" width="720" height="480" aspectRatio="1.33" audioChannels="2" audioCodec="ac3" videoCodec="mpeg2video" videoResolution="480" container="mkv" videoFrameRate="NTSC" videoProfile="main">
Movie 2, Notorious, is playing at 1080p because it is a 1080p movie (note width, height, & videoResolution). <Media id="10768" duration="6097220" bitrate="31116" width="1920" height="1080" aspectRatio="1.78" audioChannels="1" audioCodec="pcm" videoCodec="h264" videoResolution="1080" container="mkv" videoFrameRate="24p" audioProfile="pcm_s24le" videoProfile="high">
I just ripped “Swing Time” for the third time. However, this time I ripped the movie directly to my NAS instead of copying the ripped file from an external hard drive. Plex now shows this movie as being 1080p. Case closed. Thanks for your help.
Thanks for the advice. I finally moved all my media files to the correct locations yesterday. FYI, originally I just copied my media folders to the NAS, but couldn’t get Plex to scan those folders. Even though it probably was my fault, I found a workaround. Thanks again.
WRT scanning, access, etc, see thread linked below. Basically, make sure your file permissions are correct. The Plex user needs at least RO access to the media folders. Sounds like you have things working, but wouldn’t hurt to give the thread a quick read.
Has Plex just been altered to prevent ripped extras from being played without a Plex Pass? For some reason, I’m no longer able to play any of the extras I have ripped from my movie disks. In fact, the extras I ripped yesterday don’t even appear on the Plex screen as potentially playable. This seems very strange.
That’s bad news for me. Plex worked fine this past weekend, but started malfunctioning on Monday after I added a movie and some extras and updated the Plex software. I posted a message yesterday providing details (“Missing Extras”).
Perhaps this will help you see how I name my extra files, which has always worked in the past. I begin by naming them “leo0x-featurette” until I know the correct name. In this case, the thumbnails did not appear, so I couldn’t play them to see what each file contains. Furthermore, the thumbnail for the 2018 extra file just disappeared.
Follow the organization & naming in the support document I linked.
If you use -featurette in the name, put the file in the same folder as the movie.
If you want the files in a subfolder, name it Featurettes, and don’t worry about adding -featurette to the file name.
Suggest you also add the year to the main folder, A Face in the Crowd (1957), since there are multiple movies, shorts, TV Episodes with the same name.
You may have to Plex Dance the files after re-naming/re-organizing. It is a bit of a pain, but clears any incorrect information out of Plex’s database before adding the updated info.
/Movies
/A Face in the Crowd (1957)
A Face in the Crowd (1957).mkv
Facing the Past-featurette.mkv
le01-featurette.mkv
or
/Movies
/A Face in the Crowd (1957)
A Face in the Crowd (1957).mkv
/Featurettes
Facing the Past.mkv
le01.mkv
