Installation and setup on DSM 7

Plex Media Server NAS & Devices
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This thread stsrted by helping someone with the error “you do not have access to this server” I have attempted dozens of walk throughs to set up plex on my synology and nothing works.

Synology ds920+ purchased two days ago. Upgraded to dsm 7. Added files. Installed plex as this was the order of the video I was watching for plex setup. And I get that error message.

I have uninstalled and reinstalled several times now. Granted permission. Used claim token. Nothing works. Bought this nas as it was reviewed by multiple people on YouTube to be the best home nas for plex.

What do I do?

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@alexandergrayson91_gmail_com

I have moved your thread here to make it easier.

I have a few questions:

  1. Which version of Plex did you install? (From Synology or Plex.tv/downloads?)
  2. Please tell me how you have your media structured on the NAS ?
  • shared folder names?
  • top level directories in your shared folder(s) if you use them?

Please give me some more information so I can help you.

Regarding the No Access, that sounds like the NAS can’t communicate with Plex.tv to authenticate (grant access).

I’m going to presume , for sake of these instructions, you’ve downloaded Plex from Media Server Downloads | Plex Media Server for Windows, Mac, Linux, FreeBSD and More

If that’s true,

  1. Stop Plex
  2. Open FileStation
  3. Navigate to: PlexMediaServer/AppData/Plex Media Server
  4. Right-click Logs → Compress to Logs.zip
  5. When it’s complete, Download it (click it)
  6. Upload the ZIP file it gives you here so I can look and see what’s happening.
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I seem to have the same problem, getting a “Not authorized” error when starting the “Plex Media Server” tile on Synology DSM 7, so I can’t run the wizard.
In the log I see the error message below. Some people claim they solved this by updating to the latest version but I am already on that.

Any ideas what’s going on?

DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://192.168.178.31:9080
DEBUG - HTTP requesting GET http://192.168.178.31:9080
DEBUG - HTTP/1.1 (0.0s) 200 response from GET http://192.168.178.31:9080 (reused)
ERROR - XML: Entity: line 1:
ERROR - XML: parser
ERROR - XML: error :
ERROR - XML: Start tag expected, ‘<’ not found
ERROR - XML: status=ok
ERROR - XML: ^
ERROR - Error parsing content.
ERROR - Error parsing XML: Error parsing file.
ERROR - SSDP: Error parsing device schema for http://192.168.178.31:9080

BTW: In the browser log I see a 401 for the following URL (I masked some fields):

http://???:32400/media/providers?X-Plex-Product=Plex Web&X-Plex-Version=4.66.1&X-Plex-Client-Identifier=???-Plex-Platform=Chrome&X-Plex-Platform-Version=96.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media,indirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=330x714,1536x864&X-Plex-Language=de

4

@cohrs_gmx_com

Same instructions to you so I may see what’s actually happening.

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I have installed “PlexMediaServer-1.25.2.5319-c43dc0277-armv7hf_DSM7.spk” from Media Server Downloads | Plex Media Server for Windows, Mac, Linux, FreeBSD and More

There is one shared folder “video” with ~20 subfolders containing video files on my DS214+

Logs are attached.

Logs.zip (1.1 MB)

Thanks for checking!

6

FYI, I installed PlexMediaServer-1.25.3.5385-f05b712b6-armv7hf_DSM7.spk today. However, the issue is still there.

7

@cohrs_gmx_com

Sorry for the delay. I tried to reduce my hours (aka… take some time off for the holiday… haha)

I am seeing WAN access to the server. I am not seeing a LAN connection request.

How are you attempting to complete the setup?

IPv6 and remote from the NAS ?

You should be opening it directly, in your browser, while on the same network using http://192.168.178.24:32400/web

8

Well, If you have the DS920+ you installed the wrong server version. you need the x86 for DS920+, not the Arm version.

9

No worries :slight_smile:

Previously I was opening the URL from the app inside DSM, which then opens my browser. Now I have used the link you provided above directly and this works, on the second attempt.

On the first attempt, I was asked to confirm the user and then the browser was busy without any (visible) progress. In the dev tools I saw it looping over the same (?) set of URLs, some 192.168* and then 127.0.0.1., again and again, with errors.
After some time I closed the browser and tried again, and this time the setup UI immediately showed up. Not sure why, but so far so good.

Thanks for your help!

11

alexandergrayson91 was reporting issues with the DS920+. In my similar case, it was a 214+.

12

If I may?

When in doubt about which architecture to download.

1 Like
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