Server Version#: 1.24.2.4973-2b1b51db9
plex web: Version 4.62.1
Player Version#: 6.1 iOS
I am now trying to access the same server been using for over three years, allowing all updates during that time.
Now shows as ‘offline’.
Signed out, changed password, signed back in to both server, plex web, ios app on ipad. Worked once, now permanently offline.
Nothing seems to be working.
Can still access the server via LG television.
Any ideas?
Hasn’t worked on either mine or my wife’s iPhone for over a week. Would love an update on this from Plex as I have tried all kinds of troubleshooting and it works on all other devices. I’ve found multiple threads about this on here and on Reddit about it specifically not working on iPhones ever since the update 2 weeks ago.
Thanks Tim - really appreciate the reply to this.
Do you know of any channel through which to actually get at Plex? All i can find is the standard ‘we have a vibrant community’ excuse for support. I feel like having paid for the application some official help isn’t a lot to ask for but at the moment looking into any alternatives to the whole platform.
I think i’ve answered my own question. This is the support option as far as they are concerned
To be fair… you’re using an ancient version of iOS / iPadOS as well as Plex.
If you can no longer update those versions but keep updating your server, there’s going to be some disruption sooner or later.
Not the point at all.
Seeing as how i paid a healthy amount of money into the twenties for a piece of software, it is in no way unreasonable to expect nothing more than a simple email from the individual or company to which i paid said money to note: ‘hi. your stuff’s going to stop working. upgrade or else.’
not just ‘we don’t offer any kind of support, go play on a forum and get the public to do our dirty work for us’.
I’m having the same issue. Won’t work on my ipad mini 1 with ios 9.3.6.
Plex was the only thing that I use this ipad for. I won’t be too upset if it’s no longer possible to use plex. But I have paid for the software so I should at least get a statement from the plex team acknowledging this issue
Same situation, Lifetime Plex Pass and no support. I tried the billing the department hoping to be re-routed to the right person. I only got this: “Unfortunately, we can’t provide general support, troubleshooting, or investigation via email. We handle those requests through our support forums (at https://forums.plex.tv/), which allow for an in-depth investigation into issues by both our staff and helpful community members. Please post your own, specific details about your issue there for assistance.”
In-depth investigation—hilarious! So, thank you Plex: you decided I have to spend hundreds on a new tablet.
It seems to me the only way to get some attention would be to flood the Apple Store with negative reviews. There’s also the Better Business Bureau, of course.
Read flow’s post right above yours. Plex cannot compensate for Apple no longer offering a valid root certificate / not trusting the updated ones. Though as stated above, this stuff happens if you stick to a no longer supported platform (here: iOS 9)
This does not make any sense, and it certainly isn’t Apple’s fault. In fact, through the app, we can still stream Plex web clips, movies and tv shows (how convenient). Yet, we can no longer watch our local content, hosted on a server in our own home, a few feet away from us.
(When, by the way, Plex will ask me to purchase a new and more modern server too? A new Mac Mini is $700)
Never mind the lack of support (even for Lifetime Pass holders, shameful) but Plex did not even have the decency to release a statement for the tens of thousands of users likely affected by this situation.
In all of this, we cannot even roll back to a Plex software version that was working perfectly just until a couple of weeks ago.
I believe I will ask for a refund on my Pass, which — by the way — was exclusively purchased to download and sync movies and shows on my tablet. That never worked, or at glacial speed.
I maintain that, in order to get some attention, the Apple Store or the Better Business Bureau are more effective channels than this forum.
Let’s agree to turn it down a notch.
As for the technology… certificates used to establish an encrypted connection rely on root certificates that specify which certificates to trust (or not). In this case the certificate that establishes whom to trust has expired.
Plex has already addressed this some months ago. However they cannot renew the root certificates on your iPad. Therefore we’re now in a pickle where you can no longer establish a secure connection to your own server.
It appears the root certificates used for other aspects such as the online media sources have not yet expired… though given the nature of how certificates work they’ll eventually expire and Plex cannot change that.
It’s not that I don’t sympathize with your situation… I do. However in the end it comes down to your iPad no longer being supported by Apple, running a no longer supported version of iOS. Neither Apple nor Plex made you stick with those (as harsh as that may sound).
I’m seriously sorry if you feel that by definition that’s someone else’s problem.
Yet, I had to turn it up a notch to get a clear(er) answer. This, like many others, after wasting hours and hours trying to figure out a solution.
And again: don’t know if Plex wants to be the next Roku or the next Netflix, but it clearly has lofty ambitions. Things like releasing a statement, or flashing a banner on the website, or sending a message to its paying customers and free users, or something – anything! – are just common sense and basic respect, not to mention the most rudimentary sign of the existence of a marketing department.
How about you don’t bother with instructing paying customers of this business how to conduct themselves on a forum where no-one who has commented in any way combatively on the topic I posted above, to which you have replied, once again, with the same passive aggressive tone that you have replied to all of my other comments previously?
You may agree to ‘turn it down a notch’ with whoever you wish, and keep your passive aggressive phraseology to yourself.
