Server Version#: (various servers, but mostly up to date)
Player Version#:2025.27.0 (1288)
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Substrates getting this error ( Uh Oh…Something’s Not Right. Sorry, that didn’t work We are actively monitoring for issues. Try restarting the app or come back later.) when tapping on In Progress downloads tab. I’ve tried restarting app, clearing cache, and rebooting device.
Also was getting an error when trying to play certain file, I didn’t get a screen shot but something about invalid input.
I added a lot of movies for download. A few downloaded most didn’t. On the in progress page was seeing most of them with an error. Should have take a screenshot I can’t remember exactly what it said. I repeatedly tried to add back to queue and they would again error out.
Now I go t that page and get the uh oh error and have to restart Plex app.
iPad iOS 26.1, Latest available plex app, server up to date running on a Intel Mac Mini, rebooted iPad, tried with and without VPN back to my home network with rout all traffic set to on.
Resetting cache didn’t change anything. Adding new item to download didn’t change anything. Another profile on same iPad I can add a download and view in progress page fine.
Same here, and this confirms it’s not an isolated case.
I’m seeing the exact same behavior on iPad:
Tapping In-Progress downloads throws the “Uh Oh… Something’s Not Right” screen
Restarting the app, clearing cache, , deleting and redownloading, rebooting the device does nothing
Many downloads never start, many fail mid-way (logs show this)
A subset that report as “completed” fail offline playback with errors like invalid input
Key point:
This happens on the same local network as the server, with the app kept in the foreground, while local streaming works perfectly at the same time.
This is not:
iOS backgrounding
network instability
user configuration
I’ve gone through the client logs and what’s happening is consistent with a broken download session / queue mechanism. Active download items start returning 404s, after which the client can no longer obtain the media URL or extension and the whole download pipeline collapses.
This used to work reliably for years under Sync. Since the downloads rewrite, it has been consistently unreliable.
Offline downloads are a paid Plex Pass feature, not a beta experiment months without working.
At this point, repeated advice to restart the app or “wait for UI updates” completely misses the issue.
We need:
acknowledgment that downloads are currently broken for many users
a REAL fix to the download engine, not UI polish
a clear timeline
Without reliable offline downloads, Plex loses a core value proposition. At this moment completely starting from scratch in a new app for multiple users seems like less work
Agree 100%. The only viable work around I have right now is to use Infuse Client to download from Plex Server, and it also has its drawbacks. It’s bananas that it’s been so many months with zero acknowledgement from Plex that something is even wrong and that they hopefully intend to work on it. Disappointed
As I mentioned in another thread on the same topic, downloads has been flawless for me on our A16 and our old iPhone 13’s.
Latest iOS app version and latest public server version. iOS 26.2.
The 256GB A16 is almost full with Plex downloads and I regularly queue 30 at a time with various media formats but none higher than 1080P but with various audio formats.
Now, I do have issues with freezing on the Plex iOS UI but that is a separate issue.
“Flawless”? Have you not noticed that to play a video offline that you must navigate through profile>downloads, then scroll aimlessly through all video files (not organized by series) to find the one you want? Then it doesn’t auto play the next video, or usually mark it as played. If you aren’t offline and try to use the Home screen and simply tap to resume a video, it doesn’t play the downloaded version, but instead streams it.
Then to remove the videos you must individually tap delete then delete again, or alternatively can choose to wipe ALL videos.
Thats great John. Not sure what posting multiple times that you have no issues helps everyone else though but good to know and I’m honestly happy for you. I remember plex working flawlessly for years and was a happy champion for the product. Unfortunately many today aren’t in your situation
With the over 200Gb of files we have on the A16, offline download and playback has been OK for our needs.
The ‘flawless’ comment was in reference to the download process. I did mention the GUI issues, so Plex on iOS is by no means flawless and a major step backwards on what I’ve used in my 13 years with Plex.
Understood, and sorry for slamming you. I’m just disgusted that Plex would take everyone’s money, roll out this new GUI that is obviously very broken and then make no effort to even respond to anyone’s comments.
I’m glad that you’re able to accomplish what you need to though. Hoping one day to be in the same Situation.
