Server Version#: 1.20.4.3517-ab5e1197c / 4.43.4
Player Version#: Nvidia Shield PRO
I am a Plex Pass account user.
I have a Synology 1520+ NAS running Plex Media server.
I uploaded about 800 iPhone videos (.mov files) to a directory on my NAS.
I also made a seperate directory for them converted to MP4
I added them to the media servers by mapping an “other videos” library to that path on the NAS
The videos did not play correctly, most were choppy or froze, many just played in black and white.
In both the .mov and .mp4 formats all of these play PERFECTLY from my Mac via a mounted share on this NAS. The problem seems to be just with Plex
Actually I may have spoken too soon, seems the Plex server on the NAS now plays them with out issue. The Plex client on Nvidia Shield Pro still has issues with many (but not all) of this files.
We made some good progress but I am still confused as to what is going on?
Summary for the playing of my “.mov” files in Plex.
Plex Media Server on my DS1520+ NAS now plays them fine (fixed as a result of your suggestion to bypass the iHD drive above)
Playing them in Plex Client on my Roku 4+ (on another TV). This device is slower than Nvidia to start playing but does play the media cleanly.
With Plex Client on my NVidia Shield Pro. Many of these media files play cleanly, but many do not. The files I see with issues appear to be the ones with more a “Portrait” orientation. The one I note here has a resolution of 1920x1080.
I have attached a copies of one that works and one that does for you to view here.
The issue for me right now appears to be confined to Plex on the NVidia shield pro.
The Shield Pro is a 2019 model (purchased this year).
The Shield experience ver is 8.2.1
So odd you have an app version of 8.9 as the app update function is telling me everything is up to date. I am considering clearing cache, clearing data, uninstalling and reinstalling the app.
The issue is now confined to just my Nividia shield which is actually a Plex client for me. So your suggestion is quite viable.
My Synology NAS is my Plex server and no longer has an issue. It was fixed via ChuckPa ihd driver recommendation above in the thread.
My other Plex clients such as Roku do not have the issue. I got the Shield for performance reasons and it was indeed quicker at rendering than my Roku but does still have this problem with this type of image.
I’ve been swamped with the DSM 7 packaging. ( NOT something to wish on anyone )
Which Nvidia Shield are you using?
I have the Shield 2019 Pro as the client and, frankly, it is the best client by far.
It’s head & shoulders above the rest. The player swallows HEVC HDR 59.94 Hz 2160p as DirectPlay and spits out perfectly tonemapped video to my 1080p TV with perfect audio into the Onkyo AVR
