Is it possible to access Plex (remotely) with no fixed public IP? How?

[supertopix]

Hi, my new ISP (starting from monday 22nd) can’t give me a fixed public IP. How can I remotely access my PMS?

Please, help me

[tom80H]

I’m not sure what you mean by a „fixed public IP“.

You don’t need a static IP address… just a publicly routable one. The server should be able to establish connections no matter if you’re on an IPv4 or IPv6 connection — however only a subset of the Plex clients will currently succeed connecting to a server on a pure IPv6 network (e.g. iOS/tvOS and iirc the web app).

Edit: if they’re planning to put you on a CGNAT, you might not be so lucky.

[supertopix]

Thanks for your reply. Please keep in mind that I’m not writing in my language and I’m not a “networking” tech guy :-).

My next ISP (Vodafone, in Italy) will probably give a dynamic public IP (the one that I’m using, is giving me a static public IP, so as of today I’m able to connect to my PMS from everywhere, no matter the device). I need to access my PMS on a Synology Nas from a location that is not my home (second house, for week end). How can I do, if I have not a static public IP? DynDNS could be a solution?

[tom80H]

Plex is taking care of that for you. You’ve never needed a static public ip address in the first place.

https://support.plex.tv/articles/200289506-remote-access/

[supertopix]

Add when my ISP change my dynamic public IP, I will be able to stream from outside my Lan?

Please keep this thread open, I will be posting on Monday, after the switch

[tom80H]

@supertopix

when my ISP change my dynamic public IP, I will be able to stream from outside my Lan?

Yes. The server is monitoring the WAN IP and will update the listing accordingly.

[supertopix]

Hi TomH, after the switching I’m not able to find my PMS (hosted on my Synology NAS). Probably I removed it from my account, and now I can’t see it anymore.
On the other end, I can see my second PMS (hosted on a NUC). How can I do?

[tom80H]

Have you reviewed/updated the router configuration (assuming this is still about remote access)?

@supertopix

Probably I removed it from my account, and now I can’t see it anymore.

Can you still access the Syno using its local ip address from within the same subnet? That should work even if the server is no longer claimed (and allow you to reclaim it).

[supertopix]

I can access the NAS, at the same local IP than before. For a moment I was able to access the PMS, but now I’ve lost it. How can I claim/reclaim it, please?

[tom80H]

Option 1: „Regular reclaim“

Synology FAQ - Questions, Answers, and How-To's

FAQ 25: Reclaiming a lost server This How-To is better than the nuclear option of starting over. DSM 7 To reclaim a “lost” server. (lost / locked out / password reset) Uninstall the package with the “KEEP” option. Reinstall the same package again, selecting the “Plex Claim Token” option Click the “Get Plex Claim Token” link Browser will open showing new claim token Click “COPY” Return to installer window PASTE the claim token in the small box [Screenshot from 2022-08-3…

Option 2: „Troublesome PMS“

Synology FAQ - Questions, Answers, and How-To's

FAQ 15: Claiming & Connecting to a troublesome Synology server This FAQ is for those situations where the normal claim process has failed. There are multiple techniques to accomplish this. DSM 7 Uninstall the package with the “Keep” option Reinstall the package , selecting the “Plex Claim Token” option Click “Get Plex Claim Token”. Browser tab will open and display a “claim-xxxxxxx” token string “COPY” the string Return to the installer window PASTE the claim-xxxxx into the small window …

[supertopix]

Option n. 1 worked after a few attempts.

Thanks (for now)!!!