Server Version#: DSM 7.0-41890 Player Version#: 1.27.0.5849-7000 Hello there, I had to reinstall plx on my nas server, after the install, the plex web keeps prompting to claim server, when clicked claim it does nothing, goes in circles for some time and stops. Can someone pls help? Thanks

@chaitanyaskc Please stop Plex. Open FileStation and natigate to “PlexMediaServer/AppData/Plex Media Server” Right-click on the Logs folder → Compress to Logs.zip Download that to your computer then upload it here please and I’ll review. Not being able to claim is often a symptom of DNS issu…

@ChuckPa thanks for the swift response, please see attached… Thanks KC Logs.zip (20.3 MB)

Just got back a bit ago. Apologies for the delay. Your NAS DNS (the network config) has an error or isn’t connected to the internet. PMS cannot contact Plex.tv to authenticate. Jun 06, 2022 18:49:00.997 [0x7fc00a665b38] DEBUG - PublicAddressManager: Obtaining public IP. Jun 06, 2022 18:49:00…

I’m uploading the screen shot here, I have uninstalled and tried to install multiple times, I can assure that I’m connected to the internet [Screen Shot 2022-06-10 at 5.36.11 PM]

“Failed to repair” ?? Did you click “Repair” in package center? Repair is not an option in the installer menu. The error text “Could not complete dialog with Plex.tv” is part of the Plex Claim Token installation option. While you can connect to the internet, DSM cannot resolve hostnames. Jun…

thanks Chuck, I was playing around the network settings on my NAS and it looks like it is resolved but I ended up linking with an account that is different from my plex login ID, I created a new plex ID hoping it may resolve. I’m now hooked up with an account that has no plex life pass. Any idea ho…

[image] chaitanyaskc: but I ended up linking with an account that is different from my plex login ID, I created a new plex ID hoping it may resolve. I’m now hooked up with an account that has no plex life pass. Any idea how can I get this fixed? That’s easily fixed. You unlink the server fro…

So I have followed everything in these chains, everything to do with DSM 7. And if I do it one way without the claim-xxx token, I can at least login into the web address and see that the server exists; but cannot click the little claim server grey button as it spins and does nothing. I have uninst…

Issue with claiming server

Plex Media Server

ChuckPa July 29, 2022, 2:21am 11

Continuing in Claim Server not working - #11 by ChuckPa

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Issue with claiming server

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