Unable to claim server

Plex Media Server NAS & Devices
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Hi everyone,

Getting real tired of Plex lately… I recently had to reinstall it on my server, a small DS218play NAS which always worked fine for my use. Issue is it won’t let me reclaim it for some reason.

When I install, I choose “Use the claim token” option and enter the token from account.plex.tv/fr/claim. But every time, it hits me with an error message saying this: “ERROR: unable to claim, can’t dialog with Plex.tv”

It says “installation time was too long or communication issues with Plex.tv occured” (screenshot below in French).

plex
plex693×494 29.8 KB

I never had this error occured before. I don’t have a VPN active, Adblock is disabled, Quickconnect too, I don’t see why or how this could happen.

Any ideas? Thanks for the help.

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Could be a problem with the DNS failing to resolve the plex domain. Server logs might contain a pointer towards the issue.

Have you tested if using Google DNS (8.8.8.8 or 8.8.4.4) or CloudFlare DNS (1.1.1.1) instead?

1 Like
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Well, that did the trick. Thanks a lot! That’s weird since it worked really well for 2 years now but indeed using Google DNS made it work.

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