Issues After Updating PMS

Plex Media Server Desktops & Laptops
1

Last night I updated to the latest version 1.13.4.5251-2e6e8f841.

Prior to this, everything has been working absolutely fine. Since the update, I open up Plex in the browser and whilst I can see all of my content, I cannot play anything and I cannot see any server settings.

Plex is hosted on my own personal computer. Within the Plex Media Server.log file I am seeing the following:

Jul 17, 2018 08:23:19.913 [16860] INFO - Plex Media Server v1.13.4.5251-2e6e8f841 - Microsoft PC x64 - build: windows-i386 english - GMT 01:00
Jul 17, 2018 08:23:19.913 [16860] INFO - Windows version: 10.0 (Build 17134), language en-GB
Jul 17, 2018 08:23:19.913 [16860] INFO - 8 4200 MHz processor(s): Architecture=0, Level=6, Revision=40457 Processor Identifier=Intel64 Family 6 Model 158 Stepping 9, GenuineIntel
Jul 17, 2018 08:23:20.418 [16208] INFO - OCSP: Successfully retrieved response from cache.
Jul 17, 2018 08:23:32.451 [11848] ERROR - Error issuing curl_easy_perform(handle): 7
Jul 17, 2018 08:23:32.451 [11848] WARN - HTTP error requesting POST http://127.0.0.1:32600/devices/discover (0, No error) (Failed connect to 127.0.0.1:32600; No error)
Jul 17, 2018 08:23:32.451 [11848] ERROR - Error parsing content.
Jul 17, 2018 08:23:32.451 [11848] ERROR - Error parsing XML.
Jul 17, 2018 08:26:20.495 [4504] ERROR - Timeout or error reading status line from plug-in pipe [com.plexapp.system], we're killing it.
Jul 17, 2018 08:26:20.495 [4504] ERROR - Error received reading configuration for com.plexapp.system
Jul 17, 2018 08:26:21.048 [1636] INFO - Sync: downloaded 0 sync list(s) with 0 sync items(s): 0 new, 0 updated, 0 deleted
Jul 17, 2018 08:26:26.244 [8264] WARN - PubSub: Received notifyConnectivity event with incorrect async identifier (201fb7ff-6eb5-4d6e-a9b7-f525a3408a54, expected 1a232b00-2cf3-440a-95fc-c2f8b5c4ea9b)
Jul 17, 2018 08:26:26.503 [14008] WARN - PubSub: Received notifyConnectivity event with incorrect async identifier (c2d8657e-6891-4f76-a034-72017a6f8fde, expected 1a232b00-2cf3-440a-95fc-c2f8b5c4ea9b)
Jul 17, 2018 08:26:29.992 [2728] INFO - AutoUpdate: no updates available
Jul 17, 2018 08:26:30.138 [0104] ERROR - [PlexRelay] No RSA host key is known for [139.162.226.171]:443 and you have requested strict checking.
Jul 17, 2018 08:26:30.139 [11556] ERROR - [PlexRelay] Host key verification failed.
Jul 17, 2018 08:26:32.954 [2728] ERROR - QueryParser: Invalid field 'onlyTransient' found, ignoring.
Jul 17, 2018 08:26:32.955 [2728] ERROR - QueryParser: Invalid field 'onlyTransient' found, ignoring.
Jul 17, 2018 08:26:38.822 [2728] INFO - AutoUpdate: no updates available
Jul 17, 2018 08:26:40.201 [0104] ERROR - [PlexRelay] No RSA host key is known for [139.162.226.171]:443 and you have requested strict checking.
Jul 17, 2018 08:26:40.201 [9120] ERROR - [PlexRelay] Host key verification failed.
Jul 17, 2018 08:26:50.822 [14008] WARN - LongPoll: Got error, closing.
Jul 17, 2018 08:27:53.636 [5648] INFO - [FFMPEG] - MFT name: 'Microsoft AAC Audio Encoder MFT'
Jul 17, 2018 08:27:53.639 [5648] INFO - [FFMPEG] - MFT name: 'Microsoft AAC Audio Encoder MFT'
Jul 17, 2018 08:27:53.872 [11836] ERROR - [Transcoder] Could not open directory 'E:Plex Media Server\Codecs\e944d3a-1309-windows-i386\'
Jul 17, 2018 08:27:53.873 [2820] ERROR - [Transcoder] Could not open directory 'E:Plex Media Server\Codecs\e944d3a-1309-windows-i386\'
Jul 17, 2018 08:27:53.873 [11836] ERROR - [Transcoder] Unknown decoder 'h264'
Jul 17, 2018 08:28:20.837 [14008] WARN - LongPoll: Got error, closing.
Jul 17, 2018 08:29:20.493 [4504] ERROR - Timeout or error reading status line from plug-in pipe [com.plexapp.system], we're killing it.
Jul 17, 2018 08:29:20.493 [4504] ERROR - Error received reading configuration for com.plexapp.system

These logs are from me starting the server, opening up plex in the browser and then attempting to play a tv show episode.

For the sake of transparency, this is the first time I believe I have updated Plex since moving Plex from my old PC to my new PC. I followed these instructions to do it https://support.plex.tv/articles/201370363-move-an-install-to-another-system/

Any ideas would be appreciated.

2

Are you missing a backslash \ between E: and the Plex Media Server or is the forum just removing the character?

1 Like
3

Indeed, there is an issue when you define a custom location for the plex data folder and point it simply to a whole drive. You must have a backslash after the colon e.g. E:\

1 Like
4

Wow, I can’t believe that was the issue. I was too busy looking at network issues and didn’t spot that. I had to edit the value via the windows registry directly as I couldn’t access the server settings within Plex.

Anyway, this appears to be a bug that has been introduced in a recent (or the latest) version. I have always had the drive set as just E: for quite some time now.

5

It has been filed already as a bug.

1 Like
6

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