We’re received a few reports of issues from users on LG Netcast TVs that they have been unable to use the app since the latest update for various reasons and we’re looking for more information in order to troubleshoot the issue further.
If you’re experiencing issues with the LG Netcast app, please reply here with the following information:
TV Model
OS Version on TV
Resolution of TV (720, 1080p, 4k)
PMS Server version
Description of issue
Screenshot with any error messages/showing the issue
If you’re having issues with a different TV platform, please open a new thread (or respond to an existing one with the information requested above).
Hi guys,
I’ll send some information about the problem with my TV.
TV Model: LG 42LF5800
OS Version on TV: Netcast 4.5
Resolution of TV: 1080p
PMS Server version: 1.16.5.1554 (Windows 10, LAN Ethernet or Wifi with switch and without firewall)
LG Client version: 3.13.13
Description of issue: When I open the app it show a screen (attached below) with security request, I followed all the instructions but without success.
The same PMS Server is working on another Samsung TV.
Yesterday I updated the LG Plex Client App (it showed me an alert to update the version) and and after that it didn’t work anymore. Before updating for a few days the app showed me the same alert screen but after changing the settings it returned to work (but it showed me the alert at every starting of the app).
Regards and Thanks
Alessio (from Italy, sorry for my english)
Hi
Exactly the same description as alexievic. Screenshot is the same, just the IP is different.
TV LG42LA620S
TV LG32LB5700
PMS Server version: 1.16.5.1554 FREEBSD
LG Client version: 3.13.13
Resolution of TV: 1080p
Everything, included TV’s are updated to latest version
Can you elaborate on what settings you changes?
Which option is selected for secure connections on the server?
Which Samsung TV are you using? (Given the previous issues I’m looking to see if it’s running the newer app, which has support for secure server connections)
I’ve checked all the security settings on “Principale > Permetti fallback per connessioni non sicure” and also added the server IP on “Server manuali” section.
I’ve changed the security settings on “LAN” (“Rete” in italian language) sections of the PMS Server (“Connessioni sicure” equals to all the values; “Elenco di indirizzi IP e reti a cui è consentito l’accesso senza autorizzazione” is empty)
I don’t remember the version and I can’t read this information on the back of the TV because it’s fixed on the wall, but it’s an old TV with the samsung custom plex client app, I didn’t perform any manual update on this device.
Not sure if this is a related problem. I’m a new user having difficulty with the Plex App om my LG TV. Since I’m new to Plex, I have never tried connecting with an older version of the LG Plex App.
TV = LG 60PB6650
TV Software Version = 04.03.09
TV SDK Version = 03.05
Plex App Version = 3.13.28
PMS Version = 1.16.5.1554
The TV and Plex Server are both on the same 192.168.1.x subnet with Ethernet connections, no wifi.
Problem:
The App reports the Plex server is offline or unreachable.
Your device requires secure connections yet something is interfering…
The Plex server is online and functioning properly. I can play movies from my Samsung TV Plex App.
The Plex server is configured with secure connections = Preferred.
LG Model: 42LN5708-ZA (FullHD TV)
latest PMS on Win10 1903.
Plex Version on TV: 3.13.28
Netcast Version: 0
The Odd Thing is, it should be Netcast 4.0M.
As the Issue startet first, all the 3.13.xx Versions just overrided the security settings to fallback to insecure connections. Latest update killed it completely and no server is reachable anymore. After Re-installing the App, it doesn’t even get into the server logs or any connection anymore. Before it just had a Problem with “Unable to find client profile” for a WebOS 2 client.
Tested every single setting on the Server and the app, no connection possible from that TV. Every other connects as it should. Also disabled Windows Defender Firewall, no change at all.!
Thanks for all the information. I believe I’ve tracked the issue down to a deployment/configuration issue and have a couple fixes.
I’ve deployed a fix in 3.13.29 (this is a server-side update that will not require an update to the app on your device), which should automatically show up once the app is relaunched after the various caches expire, which should be soon. If you’re not seeing 3.13.29 in the next while you could try removing and reinstalling the Plex app on your TV to try and force it to get the latest version of the web app.
Please let me know if you continue to have issues once the web app has been updated to 3.13.29 (as shown in Settings: About).
Thank you for the 3.13.29 update. Secure connections still do not work, but when I configure the app to fall back to insecure connections on the same network, it connects and plays content perfectly.
