Issues with Downloads on iOS

Plex Players Mobile Devices
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Server Version#: 1.25.0.5246
Player Version#: iOS v7.26

I frequently get errors trying to download things to my iPhone, although some content works. In recent testing I was successfully able to download the movie “#Alive”, but the first episode of the Pacific Rim: The Black TV show failed.

In the server logs I notice:

Dec 15, 2021 15:19:45.763 [0x170233000] ERROR - [Grabber/77062392ed5f7af4a71536a1318a7710ab6990ab] Exception inside transaction (inside=1) (/data/jenkins/server/914494200/MediaProviders/Grabbers/MediaAssimilator.cpp:642): sqlite3_statement_backend::loadOne: UNIQUE constraint failed: metadata_items.id
Dec 15, 2021 15:19:45.763 [0x170233000] ERROR - [Grabber/77062392ed5f7af4a71536a1318a7710ab6990ab] Assimilator: An error occurred assimilating media.
Dec 15, 2021 15:19:45.763 [0x170233000] DEBUG - [Grabber/77062392ed5f7af4a71536a1318a7710ab6990ab] Grabber: Operation for 'Pacific Rim: The Black - E1 - From the Shadows' completed with status error (An unknown error occurred)

PlexDebugInfo-bothari-7.26-1822 (2021-12-15 15.19.54 -0800).zip (1.7 MB)

Plex Media Server Logs_2021-12-15_15-28-53.zip (4.0 MB)

70938.zip (2.3 KB)

[EDIT: Adding full server logs]
[EDIT 2: Adding XML info for undownloadable item]

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Any ideas? Just had an 18 hour flight home for the holidays and I had to make do with services other than Plex. It was a real shame. Sync was one of the biggest reasons I bought a Plex Pass in the first place.

3

Not great at reading logs so I won’t even attempt to.

That said, having been really scathing lately on this feature there has been a significant improvement on 7.27(I noticed you’re on 7.26)
Not sure if the the latest 7.27 release is TestFlight only but it definitely seems to finally work.

Sorry I can’t offer any more than that.

1 Like
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