Issues with guest access sharing

General Discussions
1

Yes, I have read through the numerous responses here and it seem like I need to have this fixed by support:

I am a plex pass subscriber.

Yesterday, I created and sent an invite to allow a guest access to my library. Upon receiving the request she created a plex account, but my content was not there. Following instructions now that she had created an account she went back to the invite and clicked “accept the invitation” and received the “oops, unable to accept the invitation” I tried resending the invite; however, plex tells me an invite has already been sent. Nothing appears in the “manage library access” so I am unable to revoke and re-send the invite. any help is appreciated! Thank you!

2

Does the user appear in here? https://app.plex.tv/desktop/#!/friends

3

No, the page is empty…

image
image895×443 31.1 KB

4

Please send me the email address of your friend per PM (the one you used to invite her).

5

Thanks, I see the invitation. Could you ask her if she sees your username on this page https://app.plex.tv/desktop/#!/friends ?

6

Sure; however, she is not home at the moment; however, she was trying to join and access on her smart tv app as well as her ipad/iphone so not sure if that makes a difference

7

She has created a plex.tv account. So she can login at app.plex.tv and check this page.

8

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.