I've broken Plex.... Help!

Server Version#: 1.21.2.3918-e47113e83

I’ve somehow managed to break my Plex Media Server. My setup is / was; Plex Media Server running on an iMac (OSX 11.2), with an external RAID drive connected containing my media. The external drive recently failed, and I replaced the enclosure (but hotswapped all 5 of the drives back across). Plex wouldn’t then play certain files (permissions perhaps), so I followed the instructions to delete my library, and start from scratch… This is where I got into problems.

So I deleted
~Library/Logs/Plex Media Server
~Library/Application Support/Plex Media Server
~Library/Preferences/com.plexapp.plexmediaserver
~Applications/Plex Media Server.app
(I have historical backups of all of these, so can get them back if needed)

I then did a clean install of PMS. Now when it loads http://127.0.0.1:32400/web by default, I just get “This site can’t be reached 127.0.0.1 took too long to respond.”

If I go to https://app.plex.tv/ then it just prompts me to download PMS (presumably my local PMS is not linked / claimed to my Plex account?).

As I had port forwarding already setup and working, if I substtute my external IP “http://{external ip}:32400/web” it will load, but I get a " No soup for you! You do not have access to this server" error.

I don’t have VPN running, I have PMS set to “allow incoming connections” in OSX firewall settings. I have Little Snitch running, but have tried with it disabled, and get the same results. I have tried in Safari, with the same results too. I had UPnP turned on in my router (which seemed unnecesary with the Port Forward manually set up), so turned it off, but that wasn’t a fix.

It’s very odd for it not to load http(or s)://127.0.0.1:32400/web with a clean install. Immediately after I swapped the HDs over, Plex was giving me warnings about not being a secure connection, so this could be related.

Log attached (from running from a clean install). Any help appreciated!

Plex Media Server.log (84.8 KB)

I also deleted ~Library/cache/Plex Media Server

I also tried creating a completely clean admin account on the machine, and installed PMS fresh there.

It had the same issues, so it’s looking likely to be something wrong with the computer, or my network setup.

Maybe this is your issue.

Good shout. I’ve tried adding it to both Files and Folders, and Full Disk Access, but it still has the same issues.

Instead of using the menu Chevron open a Browser and use:

https://app.plex.tv/desktop#

So that loads, and will ask you to choose a user. But it shows this:

So it’s like it doesn’t know a server is already running, or it isn’t claimed to my account.

Nuked my iMac; wiped the internal drive, and reinstalled MacOS. Rebuilt my Plex library and now it’s all working.

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