Hi, not sure what has gone wrong or maybe changed in the background for how the kids profiles work, but I have a lot of movies rated U and none of them appear on my kids profiles. They’re using ‘older kid’ profiles.
My content rating setting is set to UK ratings.
Does anyone have any ideas?
I’m having the same issue. One kid using the Teen profile, one using the Older Kid profile. Neither of them can access U rated content.
I’m also using UK content ratings.
If you change it to “G” via title edit, does it work?
I ended up not using the built in profiles and simply tagging the movies, add a sharing tag as ‘kids’ or for each user and you can specify exactly what you would like them to be able to access without relying on the ratings being picked up correctly on the metadata - and also add some extra titles outside of the content ratings if you think they are suitable. The profiles are then created with access to only the tags you specify. Filtering the movies on your main profiles allows to list them quickly into ratings and do multiple selections to add the tags - you can also filter by those titles without tags to make sure you don’t miss anything!
Yes. It also works if I change the Certification Country to United States and refresh the metadata. I’ve left it like that for now, but I’d much rather use the UK certificates.
Is the content from US studios? What you could do is in the interim, is Create a separate Library for UK Universal rating
Content is from US & UK. I don’t think that’s relevant, though. In both cases Plex gets the right metadata (setting the content rating to U if I have certification county set to UK, and G if it’s set to US).
I know I could set up a separate library, but I’d much rather Plex fixed the bug 
Having a single library for everyone is much simpler and more elegant.
Of cause but the kids are waiting, up to you. As for elegant, the kids will only see two Libraries, can’t see the logic in that.
I live in Australia and as content is mainly from US, CA, UK, Library is set to US. Yeah not keen on it, but reality tells me otherwise as matching can create headaches. DVR settings are determined by the Library for Recorded content.
You will run into release time issues with some content, release in US one year and in the follow year the Uk and Vice Versa
Good luck on a patch to your problem soon
I think the best answer for me is to set the certification country to the US. Shame, but thanks for your help.
Agreed, I know as I have done the same for matching. I have no need for censorship in my network anymore.
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