Server Version#: not applicable
Player Version#: 1.82.2.4024-64f483f6
Yesterday I played downloaded files in Plex Player for Windows without any issue.
Yesterday night Plex automatically installed the latest player update and now I can’t play downloaded files anymore.
If I press any of the play buttons nothing happens.
exactly same here. no playback on downloads
Can you please share your Desktop app logs? Is there any error message when attempting playback?
You got it:
Logs please.
I am not able to easily reproduce this issue. Providing your Plex for Windows logs could help to resolve your issue. You certainly don’t have have to provide logs if you don’t want to but it will only make it harder to figure out the issue without them.
@AndyAS if you are observing this issue as well, maybe you could provide logs to help resolve this issue.
OS: Windows 11, on a Lenovo Thinkpad X1
Client: Plex For Windows, Version 1.82.2.4024-64f483f6
+1 on this issue, though for me the issue first appeared on 11/22 when I tried to watch some DLs on the plane.
Issue: When there is no internet connection of any kind, navigating to Downloads, then to a particular item and attempting to play does absolutely nothing (either from the Downloads screen or that individual item screen). When it is connected to any kind of internet, it is able to be played.
Notably, it appears to utilize the downloaded item: i was on slow hotel wifi and when i selected an item that I had downloaded, it behaved differently depending on where I played it from: when i selected it from my Continue Watching section of the Home screen, it buffered and lagged something terrible, but when i navigated to it directly in Downloads, it played just fine.
Two additional pieces of data from my experience to add here:
^ For those curious about that workaround via finding the downloaded files directly!
On my windows 11 laptop, I found them @ C:\Users\[user]\AppData\Local\Plex\Plex Media Server\Sync\1\2
The various mp4/mkv files played on VLC with no issue when i was on the plane.
My next step would be to un/reinstall the Plex For Windows client and see if that changes anything.
I can provide logs in the next couple days when I’m home and can reproduce again.
Jokes aside… the system from which I reported the bug is a Microsoft Surface 7 Pro (Intel).
I have access to a completely different system (AMD) with a completely clean, fresh, updated installation of windows 11. I installed this version of Plex (the latest from your website) just to check if your company pipeline is a complete joke:
Windows 10 or later (64-bit Intel or AMD processors only)
v.1.82.2.4024-64f483f6
November 22, 2023
IT DOESN’T WORK
Can anyone of you Plex employees please test the app you develop in the most common setup possible and get your own logs? Do you work and test your stuff on a Nokia Lumia?!?
Your downloads are not corrupted. Another solution is to install the previous version of the software.
We shouldn’t need a workaround; if the developers added basic features like letting us choose where to download files and using an intelligible folder structure, instead of sending our friends what we watched during the past week without telling us, Plex would reach a much greater - and needed - success:
Guys, please, get it together. I’m sorry I’m being direct but I’ve supported you for 10+ years and this is really getting out of hands. Don’t let me start on the OTA DVR, video seeking on Google TV, Windows player language selection bug. The only software that works is Plex Home Theater and you even tried to kill it. Get it together, this is paid software for god’s sake.
I just experienced the same issue. Same Plex for Windows version, using on my Windows 11 laptop. On my flight home on 11/23, I was able to watch a downloaded movie offline. But on my flight back on 11/28, I could not. The playback button does not work.
I’m having the same issue. Using a Lenovo Legion Go. Downloads dont work if im not connected to the internet, even though the PC my media server is on is.
Plex.log (80.4 KB)
This log may be more helpful, while using plex i turned off the wifi then tried to play download and it crashed
Plex.log (116.9 KB)
Looks like this issue exists in 1.82.x and only happens when the host OS (Windows only) does not have an internet connection prior to opening the app. Thanks @bradis1 @SteelDiver @nguyenmv for the assist!
A temporary workaround for this while it’s being addressed is to fallback to a previous version 1.81.0. Previous versions are stored %LOCALAPPDATA%\Plex\cache\updates.
To disable automatic updates on the Desktop app open %LOCALAPPDATA%\Plex\plex.ini
[debug] section - add one if one does not existdisableUpdater=true directly under the [debug] header@Atomatth I would just like to add that this is not just an issue with Downloads, don’t know if you’re aware of that.
I have a server running on my laptop and without internet connection I can’t play local files either.
Having the same issue with the latest Linux flatpak on my steamdeck.
A new Desktop release should be coming soon that addresses the offline issues reported here. Release note should have something to the effect of:
Fixed inability to play media if disconnected from the internet
Is it out yet. I launched it and there was an update and it still doesnt work.
Please update your Desktop apps to 1.83.1 and please report back if you are still observing this issue.
FIXED:
[Playback] Fixed inability to play media if disconnected from the internet
Updated on my Legion go, rebooted, turned off Wifi and launched the plex app and downloads work again, thank you!
