Latest Windows Desktop Player Not Working (Won't load)

Plex Players Desktop Players
1

Server Version#: Version 1.16.5.1554
Player Version#: 1.3.1.916

When i start the player I get no launch screen. The plex icon just remains on my task bar with no visible window. In the taskmanager it shows Plex.exe and QtWebEngineProcess.exe with little to no CPU/DISK usages from each one. I tried the earlier version (released before sep 13) but having the same issue. This whole thing was working fine Friday and now all of a sudden nothing is working. Any help would be appreciated.

I have not made any changes to my system other than updating plex (i was prompted to update it today when I went to launch it. I clicked yes when I should have ignored it maybe :slight_smile:

Thanks,
Jason

2

OK so I found a fellow user on reddit who had a similar problem and they recommended to delete the plex folder in the AppData folder. I did that and reinstalled and now it’s working again!

1 Like
3

The “delete the \plex folder” technique worked for me once, but then stopped resolving the problem. Plus, it causes any Downloads to disappear.

I found another way to recover that seems pretty reliable:

  1. Mouse over the Plex icon in the taskbar so that the thumbnail with the gear icon appears above it
  2. Right-click somewhere on that thumbnail so that the context menu appears
  3. Choose Maximize. The Plex UI should appear maximized.
2 Likes
4

I’m having the same issue. A reinstall fixed it for a bit but now it is just frozen white screen where the UI should be.

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