Latest Windows version 1.13.8.5395 does not start

[francis99]

http://127.0.0.1:32400/web -> 127.0.0.1 refused to connect.

Server Version#: 1.13.8.5395

Sep 29, 2018 12:52:21.245 [20192] INFO - Plex Media Server v1.13.8.5395-10d48da0d - Microsoft PC x64 - build: windows-i386 english - GMT -05:00
Sep 29, 2018 12:52:21.245 [20192] INFO - Windows version: 10.0 (Build 17134), language en-US
Sep 29, 2018 12:52:21.245 [20192] INFO - 8 4008 MHz processor(s): Architecture=0, Level=6, Revision=24067 Processor Identifier=Intel64 Family 6 Model 94 Stepping 3, GenuineIntel
Sep 29, 2018 12:52:22.075 [12540] INFO - OCSP: Successfully retrieved response from cache.
Sep 29, 2018 12:52:22.081 [12540] ERROR - HttpServer: Error binding acceptor: The system detected an invalid pointer address in attempting to use a pointer argument in a call
Sep 29, 2018 12:52:22.081 [12540] ERROR - HttpServer: Error opening acceptor on IPv6, falling back to IPv4: The system detected an invalid pointer address in attempting to use a pointer argument in a call
Sep 29, 2018 12:52:23.275 [13136] WARN - Crash: Crash reporting disabled
Sep 29, 2018 12:52:27.063 [3744] INFO - Sync: downloaded 0 sync list(s) with 0 sync items(s): 0 new, 0 updated, 0 deleted

[francis99]

Started happening after a windows reboot. I suppose Windows updates were installed. Updating Plex server to latest build did not help.

[francis99]

Windows Firewall disabled.
Anti-Virus disabled.
Uninstalled and reinstalled Plex.
Hosts file contains:
127.0.0.1 localhost
::1 localhost

Tried IE. Same issue.

No good: browsers refuses to load the localhost page at http://127.0.0.1:32400/web

[francis99]

Does Plex support monitor this forum?

[francis99]

Yeah nobody reads this. No support at all…

[anon18523487]

You say you can’t access the Web, but is PMS running? Do you see the icon in the system tray? Is it listed in the task manager as running? You posted a little bit of the log. That would indicate it is running. Could be just the Web portion that isn’t working. Have you tried the hosted version at https://app.plex.tv/desktop?

[francis99]

Hi. Thanks for following up.

https://app.plex.tv/desktop works.

PMS is running and visible in system tray.

clicking on it opens browser window to http://127.0.0.1:32400/web but that refuses to load " This site can’t be reached 127.0.0.1 refused to connect."

[anon18523487]

Ok, if you don’t mind. Go to Settings \ Server \ General and make sure “debug logging” is enabled and “verbose logging” is off. Change them and save the changes if needed. Than restart PMS, wait 3 minutes without doing anything, then load the hosted app, go to Settings \ Server \ Help \ Download Logs. That will generate a zip file. Upload that file here.

[francis99]

Plex Media Server Logs_2018-10-04_16-02-52.zip (659.1 KB)

[anon18523487]

Settings \ Server \ Network \ Network interface to listen on

What do you have that set to?

[francis99]

Disabled:

[anon18523487]

Sorry, that’s not it. Can you click on that “Show advanced” button.

[francis99]

Here you go:

[anon18523487]

Try changing the settings.

[francis99]

Didn’t work.

[anon18523487]

Sorry. You need to restart PMS after making those changes.

If that still doesn’t work, can you get me a new set of PMS logs.

[francis99]

That solved the problem: disabling IPV6. Thanks