LG WEB OS, APP does not WORK (logo on screen with no message)

[fatumday]

Server Version#: 4.108.0
Player Version#:5.4.0

WebOS version 1.4.0
A few days ago, everything was working, but now the logo screen just hangs after startup. ( It works on another TV with a newer OS). There is no connection information in the logs

[dean79]

Same here. WebOS 04.06.75

Everything was working few days ago.

[s20dan]

Same issue here, was working earlier in the day but now hangs at the logo screen.

WebOS 1.4

[dmhohol]

Same issue, hangs indefinitely.

[pjm641]

Same problem. Any solution?

[Brettarvo]

I’m having the same issue. worked 24 hrs ago. Loading Screen had all caps PLEX logo today has the new lowercase plex logo and doesn’t load past this screen. Hopefully this can be fixed quickly.

[jbencze]

Same here, hangs on Plex logo, from 09.okt.2024.
Plex client version 5.4.0 and LG WebOS 2.0, Plex Server 1.41.0.8994
XPlay client is working under WebOS 2.0

[zloydark]

I have similar problems.
It appeared on 09/10/24. Until now everything has been working fine.
LG WebOS v1.4.
Please help me find a solution.

[al6875]

Same here to old LG TV, not webOS version.

[thunderhook88]

Same here. There has been a issue like this in June. Hopefully this also gets resolved that quickly.

Plex App on LG TV stopped working

Specific to today’s problem: I messaged one of the Plex devs. He said there had been a problem in their backend servers. They had already noticed & fixed it when we traded messages. Fully exiting and relaunching the app would resolve things. There’s several ways to fully exit the app: Press the exit button to back out all the way (this was not working today on my LG). Power cycle the TV (remove from AC power, don’t just turn off) Launch other apps until the TV has to free up memory and du…

[nokiajavi]

Same problem in LG Stmart TV with NESTCAST.

[mbdpet]

Same problem here. Yesterday I had to update the app. Couldn’t bypass that. Since then the Plex app doesn’t start. Please fix the problem.
I wonder why they updated the app…
LG TV, webOS 1.4.0.

[s20dan]

Just some further info:

I tried launching the app before I updated it and it wouldn’t load, then i tried the update which still had the same problem.

Have tried turning the TV off for 15 mins as was suggested elsewhere.

This TV when there is an update it opens up the app store instead of the plex app, but you can choose launch or update usually.

[markus101]

Thank you all the information. We’ve identified the issue affecting Netcast and webOS 1/2 devices and we’re working to resolve it.

[markus101]

Thank you for your patience, this issue should now be resolved for all devices. If you continue to experience issues please try unplugging your device for a few minutes and plugging it back in.

I’ve been able to confirm that my webOS 2 device is now loading correctly.

[fatumday]

It worked, thanks!

[s20dan]

Nice one, thanks.

[mbdpet]

Thank you for solving this!

[zloydark]

Thank you for your quick response.
On my WebOS 1.4 TV, the app also resumed working.

[al6875]

It works and to old LG’s, back to normal again!