LG webOS Plex 3.60.1 Buffering Problem

Plex Players Smart TVs
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21

I’ve been trying to reproduce this issue, but so far I’ve been unable to do so.

I’ve tried playing 1080p and 4k HEVC files (the 4k is direct streaming because the audio isn’t supported), but it’s played without showing buffering at all (30+ minutes in).

Info about my setup:

  • WebOS 4
  • Both the server and TV are other Ethernet to a 1 gbit switch.
  • The files aren’t 80GB for 4k

Some things I can try:

  • WebOS 2/3
  • Higher bitrate files

As for the logs, looking for these logs https://support.plex.tv/articles/200250417-plex-media-server-log-files/ to see what they indicate. Also enabled logging to the media server in Settings: Privacy will give some insight into what the TV itself is seeing when it starts buffering.

Please enable logging to PMS in Settings: Privacy and grab the PMS logs. That should help identify why it’s not playing the original quality.

If you change your quality settings does the player select those automatically?

Can you send over a sample of a file that was direct playing, but no longer is?

22

A popup appears while playing that says buffering, it appears for only ca 0.5 seconds. There is no hitch in playback at all. This problem appeared in the latest update.

23

It’s every single file that I have.

24

I’ll try to do this when I get home.

I noticed in the other thread some folks mentioned that their server was defaulting to Remote and using that quality, which I believe would line up with what I’m seeing (720p default).

Not sure what you mean by your second question, in settings I changed the Local setting to Original but it doesn’t obey it. Once I change it while a particular item is playing, it works properly.

25

buffer issue as well, webos 3, not a network/bandwith issue

26

On “Settings -> Main -> Allow fallback to insecure connections on same network” fixed that problem for me. After that it shows my server “Nearby” in the status menu. Before that change it was “Remote”.

27

I think we’ve found the culprit, but additional logs/info will help us confirm and get a fix out.

Thanks for the help and info thus far.

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28

Thanks for your work Markus and the potential good news.

I haven’t tried logging before but will look into it later today.

29

I note the logs contain my email address and other stuff I’d rather not post publicly. If I attach them to a post is this visible to everyone on the forum? Nothing about this is mentioned in any of the links below:

https://support.plex.tv/articles/200250417-plex-media-server-log-files/
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

30

I have a different problem. When trying to play 5.1 audio music encoded in wma files, I have buffering forever and this ends up with error 3016 “media error”.
Before update I have never had any problems with playing 5.1 music.

31

Same problem with me on my LG B7. Previous version was fine. This happens on low bitrate 720p HDTV rips so not a network issue.

32

+1

Started happening only with the latest Plex update. Love the new UI, but almost certain it’s related. Happens to many different videos (all so far afaict), frequently and for a split second each time.

33

Same here, it’s pretty annoying

34

Tracking this thread, as this is the same issue with Roku devices, hoping there is a patch across the board.

35

Ouch. I was assuming this was limited to WebOS, had no idea it was across the board. I guess in that sense we’re lucky we have XPlay on LG, it’s the only way I’ve been able to watch anything for the last few days.

36

@skeeedunt, down to my Android phone and casting, this works fine.

37

Thought daughter had meddled with settings on LG 4K Oled TV using Plex app resulting in family argument. Glad I stumbled onto this forum after wasting my time resetting TV apps and devices along with checking hard drives on Synology server. Forced Update Useless and a complete waste of time :angry: - No direct connection to server on LAN - buffering - TV magic remote wheel no longer works for screen scrolling etc etc.To think I was recently praising the Plex system to friends and family. PLEX NEED to roll back to old version to help keep users and reduce bad reviews online.

1 Like
38

Hi all, I’m not going to deny that the new Plex app for LG webOS is absolutely dismal.

However, I found that re-installing (clean install) the Plex server app on my Plex server pc seems to have fixed the constant buffering issues.

Something for you guys to try until it’s fixed

39

Have an LG 4k tv with webos3.5, running all movies as original quality.
I also have a major buffering problem with 4k movies, it runs for about 70 seconds, then it buffers, runs 70 seconds, buffers. and it keeps on going like that.
The old plex player just played the movie without any problem og constant buffering.
However i don’t have any problems with 1080p at all.

40

I’m having buffering problems as well, with both LG Plex app and XPlay app. I don’t know what changed because it never had issues before but it’s all broken. My 4K videos buffer constantly and my 1080p videos buffer constantly as well. 4K was working perfectly fine before and never had this issue. What ever you guys did Plex, it is ruining my experience with your application. I paid pretty good money for a functioning product that use to work well. Now its all broken.

My sever program is running on a Unraid server with the office Plex docker and an LG C7 television. Plex runs great on AppleTV 4K with both Plex app and Infuse. Thanks.

1 Like