My friend is sharing his Plex server with me. It has been working fine for years up until this point. He has several libraries shared and I can still confirm that by looking under his Plex username in “Manage Library Access.” However, where I used to see his server name and the list of libraries being shared (in the left-hand main menu), now nothing is shown. I only see my own server’s libraries.
I have tried four different Plex apps all with the same results:
Roku, Plex Web, Plex for Windows app and Plex for Android app.
A little background…
We were recently having a problem with my access going through Plex Relay to his server due to a firewall misconfiguration, but we believe we got Direct access working again. But, after fixing that problem I was unable to stream from his server at anything faster than 2 Mbps. We were testing a few things but found nothing and my friend reported that no one else was going through the Relay any longer and he doesn’t either when using a VPN to remote connect back to his server. They also all were able to stream at full speeds (much greater than 2 Mbps). Then suddenly I lost all access to his server. Seem liked he kicked me off the server but as I said I can still see that he is sharing libraries with me in the “Managed Library Access.”
Have you checked if the libraries of your friends server are simply no longer pinned to your sidebar / main menu? They should still be showing in the More section of that sidebar.
Looks like he has set up a new machine. Just wait a few hours for the changes to propagate.
On your side you could force your clients to refresh their informations by “switching users” back and forth.
The problem started occurring last night, so I believe it has been several hours as far as I can tell. I have tried switching users, but with try again.
I’m reaching out to him as well to get more details on his end.
I moved my preferences.xml to a backup in an effort to resolve any cached problems. If that qualifies as “a new machine” then… ok. I have no problem seeing my server over 5G on my phone.
The cached problems he is referring to are when we were trying to solve the Plex Relay connection and get a Direct connection going.
Not sure why he is able to connect to his server outside his home, but I can’t. I tried switching users a few times just now.
That causes the server to get a new machine ID, which is as good as a “new server”.
As a result, all shares of the “old server” are void.
He has to explicitly grant his friends (i.e. you, among others) access to this new server again.
Maybe. But he might have to delete his old certificate file, because the old server has a different one assigned to it. Plex data folder/Cache/cert-v2.p12
