Lifetime PLEX Pass installed server side, users cannot download content

Plex Media Server
1

Server Version#: 1.40.3.8555 w/ Lifetime PLEX Pass
Player Version#: (I’m assuming the latest, this is for ALL my users)

I am running my server on a QNAP NAS, and my internet connection is 1G fiber, both up and down. I purchased my LTPP ages ago. I was under the impression (based on PLEX’s advertising) that the LTPP on the server side would allow my users to DL content to their mobile devices without having to have a PP on the client side. My users used to be able to download content to their mobile devices, and I hadn’t heard any complaints until yesterday. Did PLEX change the rules about this? Is it necessary to have PP on both the server side AND the client side now?

2

If your Plex Pass and their account predate Aug 1, 2022, then they do not need a Plex Pass. Otherwise, they need a Plex Pass.

See the FAQ: https://support.plex.tv/articles/categories/features/mobile-sync/

3

The server was established in 2015. The PP (for the server) was purchased in Nov 2021. My users used to be able to DL content, but not anymore.

4

Please disregard. If I would’ve just clicked on that link PRIOR to replying, all would’ve been clear.

THANK YOU!!!

5

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