Likely a dumb n00b question regarding an empty library but...

Plex Players Gaming Consoles
1

I just set up a Plex server on my Mac Book Pro. It did a great job finding my music and moves and the desktop client works as I would expect it too. I bought a one-month Plex Pass to try out some of the other features and the first thing I did was get the Plex App on my XB1. It starts just fine, finds the Plex Server just fine, but the main screen is blank with the word library in the top left corner but none of my library's contents displayed.

 

I've tried restarting the server and the console. the XB1 shows up as a connected device on the server, but still no joy.

 

Any assistance would be greatly appreciated.

2

A couple of things;

  1:  When you go to the setting on you PMS: Setting / Server / Connect, do you see two green checkmarks  next to signed in and connected?

settings_server_conect_connected.png

2: If that all checks out did you possibly enter the PIN from a browser on the XB1?

3

I am signed in. I am not connected externally to Plex. I didn't think I needed to do that bit as it looked to be talking very specifically about accessing the server from outside my local network:

You have successfully signed your server in to Plex, but we were unable to reach it from outside your network.

If you would like to enable this now, you will need to configure your router or firewall to allow Plex to contact your server. Please refer to our Connecting a Server article for more information.

As to the second question, yes, I did enter the pin presented by the XB1 on the plex site.

4

The XB1 plex app is a pre-view (plexpass) release so it needs your PMS to be connected to plex.tv to work/verify.

5

Thank you. I'll get that worked out then.

6

Sadly that did not work.

I'm getting the same results as previously.

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7

I would suggest going into PMS  - Settings / Devices and if the XB1 is listed there delete it (click red X).

Then go back and relaunch the plex app on the XB1, it should ask for the PIN again and reauthorize the unit now that your signed in and connected on your PMS

8

Done.

Logged out and re-logged in and still the same thing.

Uninstalled and re-installed the app and still the same thing.

Rebooted my router and still the same thing.

9

What version of PMS are you running?  The most current is 0.9.11.12

10

0.9.11.7

When I check for updates it says I'm up-to-date.

11

The check for updates doesn't always work

https://plex.tv/downloads?channel=plexpass

12

As a side note, I just went and checked the log files and I don't see anything that would jump out to me as an error.

13

OK, the update worked. But I'm back to believing this maybe a stupid n00b issue. Just before I updated the server, I created a new library for videos, and the moment I restarted everything, the video library shows up on the XB1. However, the music library does not. Does the XB1 app not handle music?

14

Music has not been added to the XB1 app as of yet

15

As hthighway stated, music is not supported. Along with Photo libraries and Channels currently, these are supposed to be in development.

16

Thanks! It turns out it was a stupid n00b question as I started with the music library, which is far more important to me than the video library. Since the best speakers in my office are the ones hooked to my XB1, I'm desperately looking for a reliable way to play music on the XB1. SofaPlay works brilliantly when it works, but often doesn't work, and the Media Player has many weird issues of it's own (like starting to play a track before the previous track is done).

17

We totally should be clearer when no supported libraries are found. Sorry you had such a bad first experience!

We're obviously working hard on getting support for these other library types into the app!