Limited metadata for Movies and TV

Plex Media Server Desktops & Laptops
1

Server Version#: 1.12.2.4929 (FreeNAS-11.1-U6.3)
Player Version#:

I’m recently installed Plex as a FreeNAS plugin. But I am unable to get a complete metadata update for Movies or TV.

In both cases the metadata grabber populates the Title and Sort Title Fields and I can find a group of correct posters. All other fields remain blank. For TV All episodes are given the episode number as a title and I get no information about the individual episodes.

For troubleshooting I have created a test server with only a few Videos. I am attaching to logs to this message.Plex Media Server Logs_2019-01-01_11-53-30.zip (399.5 KB)

2

Your PMS seems to be unable to save the metadata due to lacking permissions:

Jan 01, 2019 11:09:11.101 [0x80a13c400] ERROR - Error creating directory "/var/db/plexdata/Plex Media Server/Media/localhost/9": boost::filesystem::create_directories: Permission denied: "/var/db/plexdata/Plex Media Server/Media/localhost"
Jan 01, 2019 11:09:11.101 [0x80a13c400] ERROR - Error creating directory "/var/db/plexdata/Plex Media Server/Media/localhost/9/aa98c0dc9f71edd0bc6dee4ec110b2f2ca5e721.bundle/Contents": boost::filesystem::create_directories: Permission denied: "/var/db/plexdata/Plex Media Server/Media/localhost/9/aa98c0dc9f71edd0bc6dee4ec110b2f2ca5e721.bundle"
Jan 01, 2019 11:09:11.102 [0x80a13c400] ERROR - Error creating directory "/var/db/plexdata/Plex Media Server/Media/localhost/9": boost::filesystem::create_directories: Permission denied: "/var/db/plexdata/Plex Media Server/Media/localhost"
Jan 01, 2019 11:09:11.102 [0x80a13c400] ERROR - Error creating directory "/var/db/plexdata/Plex Media Server/Media/localhost/9/aa98c0dc9f71edd0bc6dee4ec110b2f2ca5e721.bundle/Contents": boost::filesystem::create_directories: Permission denied: "/var/db/plexdata/Plex Media Server/Media/localhost/9/aa98c0dc9f71edd0bc6dee4ec110b2f2ca5e721.bundle"
Jan 01, 2019 11:09:11.102 [0x80a13c400] ERROR - Error creating directory "/var/db/plexdata/Plex Media Server/Media/localhost/9/aa98c0dc9f71edd0bc6dee4ec110b2f2ca5e721.bundle/Contents/Thumbnails": boost::filesystem::create_directories: Permission denied: "/var/db/plexdata/Plex Media Server/Media/localhost/9/aa98c0dc9f71edd0bc6dee4ec110b2f2ca5e721.bundle/Contents"

Are you sure the user running Plex has write access to that directory? Did you install the plugin “as is” or did you change anything during/after installation?

3

The Media directory doesn’t exist by default so I created it as a mount point. In doing so it was created with the wrong permissions. I did not realize that plex needed write permissions on the Media directory.

I’ve corrected the permissions everything seems to be working now.

Thanks.

4

You’re welcome. Please go ahead and mark the solution as such. :handshake:

5

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