If I try to go to the Live TV & DVR settings page, it flashes up the page for a half second and then goes to a “There was an unexpected error” page. In the brief moment that the regular page is displayed, it looks like there are some old settings in there from a long time ago when I had an HDHomeRun Prime installed (no longer used). Presumably I forgot to remove it from settings when I removed it from service. Is there any way to delete that configuration information without being able to see that settings page?
This may be EPG related. Looking in the Plex logs the error may be “PlexClient::downloadContainer: expected MediaContainer element, found Error” while attempting to process the EPG data.
Nope, and still broken. I broke out the old HDHomeRun Prime and plugged it in (though without a cable card, since I no longer have one). Still crashes when I try to go to the set up screen, so that didn’t help. I’m thinking it’s related to the EPG changes made last year. No idea how to fix it. I’ll send an error report to Plex and see if they respond.
I guess I won’t report the error to Plex. Because there’s no way to report an error to Plex that I can find. It appears that Plex essentially has no technical support department other than these forums.
But I did more digging around the forums and found this post:
that solved the problem for me. Basically you open a page to your plex server using it’s IP address instead of a normal URL. For some reason doing that avoids the error. Having gone to the setup screen this way, I deleted the old DVR setup and now I can get to that screen the normal way just fine.
I’m already accessing it by IP, so that won’t fix it for me. I’m running mine on an Asustor, which doesn’t seem to be the most popular way to run it. I’ll keep looking for a solution.
Checked the change log of the last versions… as far as I can see, none of the fixed issues / improvements deals with my issue… Do you have something specific in mind?
I’m having the same issue. I’ve tried some of the suggested fixes, IP vs DNS, etc. I’m running the Plex Pass version, not the public version, don’t know if that would matter?
If deleting the tv.epg.* files doesn’t resolve the issue then it is an entry in the media_provider_resources table of the main database. For most people it is easier to restore a backup than to repair it.
I tried deleting those files and that didn’t work.
I checked my backups and I don’t have any backups in the folder that date back to when the dvr was working. (I live in the New Orleans area and power outages are frequent and it was offline for about 3 months) I’m not the primary user of the DVR function and did not know it was showing an error.
I’m running a Synology server with DSM 6. I’m trying to log in via SSH but it’s not letting me in.
I have another Synology in another location that is running plex in almost an identical configuration. Would it be possible to copy that database file into this Synology?
My oldest backup is only a few weeks old and the DVR was not working then. I can see that it backs up every three days, but there must be a script that deletes backups much older than that.
Depending on how important watch history and scheduled recordings are to you these are the options.
Shutdown Plex, delete all the database files. Restart and setup your libraries and DVR.
Load Plex Server on a Windows box but don’t start or claim, copy the database over and perform the repair database then delete the offending DVR entry and copy back to the NAS.
SSH into the NAS and repair the database, then delete the offending DVR entry.
