LiveTV playback unexpectedly stops

Live TV & DVR
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Server Version#: Version 1.19.2.2737, no updates available.
Player Version#: Fire Stick : 8.0.0.17276, no updates available.
Tuner Make/Model: xTeve (but unrelated to issue based on investigation)
Guide/Lineup name: Plex
Using XMLTV?: Using Plex EPG
Channel number/Name: N/A

Hey,
I’ve had a strange issue occur intermittently with Plex and wondering if anyone else is getting this. Was watching Live TV this morning and suddenly the picture froze, I checked xTeve which reported the client had disconnected, so I’ve grabbed the server logs and I’ve found the below line:
Streaming Resource: Terminated session 0xb5dd500:5d3d73dbe6a84364-com-plexapp-android with reason Client stopped playback.

But the app was open, Wi-Fi is a constant strong signal strength, one of only 5 wireless devices connected and not far from the router. So I grabbed the logs from the device and got the key line below:

05-03 09:03:00.541 i: [FFmpeg] [WARN] [https @ 0xb8bc3950] HTTP error 404 Not Found

05-03 09:03:00.560 i: [RecordingSchedule] Fetching schedule because an item has finished recording.
05-03 09:03:00.582 i: [RecordingSchedule] Fetching schedule because server activity received.
05-03 09:03:00.587 i: Fetching [method:GET] https://192.168.1.19:32400/media/subscriptions/scheduled?X-Plex-Token=...ow6i
05-03 09:03:00.590 i: Fetching [method:GET] https://192.168.1.19:32400/media/subscriptions/scheduled?X-Plex-Token=...ow6i
05-03 09:03:00.594 i: Fetching [method:GET] https://192.168.1.19:32400/media/subscriptions?X-Plex-Token=...ow6i
05-03 09:03:00.598 i: Fetching [method:GET] https://192.168.1.19:32400/media/subscriptions?X-Plex-Token=...ow6i
05-03 09:03:00.654 i: [Fetch] Fetched 1 items from /media/subscriptions.
05-03 09:03:00.691 i: [Fetch] Fetched 7 items from /media/subscriptions/scheduled.
05-03 09:03:00.696 i: [FFmpeg] [WARN] [hls @ 0xb80e4d80] keepalive request failed for ‘https://192-168-1-19.8238d180803c4b218d90c5773f24b493.plex.direct:32400/livetv/sessions/2fd8dcc7-74d7-4f27-b635-91f2ab7188dd/5d3d73dbe6a84364-com-plexapp-android/index.m3u8?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=74944&offset=-1.000000&X-Plex-Client-Identifier=5d3d73dbe6a84364-com-plexapp-android&X-Plex-Client-Platform=Android&X-Plex-Device=AFTT&X-Plex-DRM=widevine%3Avideo&X-Plex-Incomplete-Segments=1&X-Plex-Platform=Android&X-Plex-Platform-Version=5.1.1&X-Plex-Product=Plex%20for%20Android%20(TV)&X-Plex-Token=...ow6i&X-Plex-Version=8.0.0.17276’ when parsing playlist, retrying with new connection: Server returned 404 Not Found

05-03 09:03:00.697 i: [Fetch] Fetched 7 items from /media/subscriptions/scheduled.
05-03 09:03:00.707 i: [Fetch] Fetched 1 items from /media/subscriptions.
05-03 09:03:00.709 i: [TVGuideView] recording schedule updated
05-03 09:03:00.911 i: [FFmpeg] [WARN] [https @ 0xbd952370] HTTP error 404 Not Found

05-03 09:03:00.940 i: [FFmpeg] [WARN] [hls @ 0xb80e4d80] Failed to reload playlist 0

05-03 09:03:01.288 i: [FFmpeg] [WARN] [https @ 0xbd952370] HTTP error 404 Not Found

Unsure where to go at this point, as my Plex server is saying the client disconnected, but my client is saying it got a 404, which if there had been a network drop I wouldn’t expect.

Any advice would be appreciated? I’ve saved off all the logs if required for review, as I’ve not submitted logs before I’m unaware of any redacting of data that may be required.

Thanks,

2

We’re having the same issue on on Nvidia Shield. See post below.

1 Like
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I found this thread looking for info on a similar problem - I’m running latest plex server on 2019 mac mini, with 2 HD homerun tuners on network, and all my recordings are fine, but when I try to watch live tv on my hard-wired appleTV, the stream frequently stops, or hangs, or quits - Its been going on for some time, and I’ve tried to figure out why, but so far, no luck - any ideas greatly appreciated -

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Sorry I’m not familiar with Apple TV. You can try to drop the resolution and see if it still does it. That’ll at least tell you if it’s a hardware issue or not.

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