Forgot to mention I’ve gone over all of the instructions for getting extras and trailers to work. None of these features are working in either of my two libraries.
Could it be possible Plex Pass is not enabled even though I’ve paid for it?
is your server ‘signed in’ to plex.tv?
Settings - Server - General
is it signed in with the same plex account which you are using to access this forum?
Shut down your server for a few minutes, then start it again and wait another 2 minutes.
Then access the IP address of the server machine with your browser and post the output here http://ip_of_sever_machine:32400