Local Extras not being recognized

Plex Players Desktop Players
1

Server Version#: 1.19.4.2935
Player Version#: 4.37.2

I have several extras for a movie. They follow Plex’s specified naming convention for subdirectories as shown at https://support.plex.tv/articles/local-files-for-trailers-and-extras/, but they are not being recognized. I added the extras to the appropriate folders, re-scanned the library files, refreshed the library metadata, and refreshed the metadata for the specific movie, and the extras still do not show up on the movie’s page.

/Movies  
  /Movie_Name
    /Featurettes
      extra1.mp4
      extra2.mp4
    /Trailers
      extra3.mp4
    /Interviews
      extra4.mp4
    Movie_Name - 4K.mkv
    Movie_Name - 4K.eng.srt
    Movie_Name - 1080p.mkv
    Movie_Name - 1080p.eng.srt
2

Do you have local media extras enabled as a source for the agent used on that library?

3

Under Settings --> Agents I have Local Media Assets enabled.

Is that the setting that you are referring to?

4

That’s the one… well… there’s actually quite a lot of them :wink:
When you pick Movies, this will let you configure 3 default agents (+whatever custom agents you added to your setup):

  • Personal Media
  • Plex Movie
  • The Movie Database

Depending on what agent you’re using in your movie library… is Local Media Assets checked for that agent? (default movie library agent is Plex Movie)

5

Across all three, Personal Media, Plex Movie, and The Movie Database, I have Local Media Assets enabled.

6

Could you upload your logs here and share what movie/extras to look for?

8

Checked your logs

I take it you added those extras after Plex had catalogued the movie and have since only tried to scan the library for updates.
Give it a try and click Refresh Metadata from the context menu of that movie… from what I understand, the local media assets are not so much processed by the scanner but as a source to the agent that handles the metadata of your media.

9

You are correct. The extras were added quite a while after the movie itself.

I have refreshed the metadata for the entire library as well as for that specific movie and the extras still aren’t showing up. I also tried completely deleting the movie from the library and then re-adding, but the same problem persists.

10

You’ll have to wait for server version 1.19.6
This will bring a fix for this bug

Local assets were being ignored in folders with multiple versions of the same media.

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11

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