Locked out because of 2FA

I enabled 2FA. My google account was compromised, Google has locked me out of my android device, so I cannot use the Google Authenticator. How can gain access to my server again? I have my still valid username/email and password, but of course that’s not enough.I also, of course have physical access to the server.

Any way to recover my Plex server?

I hope you saved your recovery codes…
Check out “Removing Two-Factor Authentication” in the related support article:

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The recovery codes are lost in my locked out Google Account. It is prompting me for a ‘Verification Code’ to generate new activation codes.

Considering I have physical access to the server, is it possible to just remove it?

Having access to your server has no bearing. Enabling 2FA is designed to keep people out of your account without the authorization codes, that includes you. If you’ve also lost access to your Google account, it’s probably best to create a new Plex account and start using that.

You can follow Why am I locked out of Server Settings and how do I get in? | Plex Support to remove your old account information from your server and reclaim it with your new account. This will not remove your watched history or affect your libraries.

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