Logging into PMS no longer possible via internet nor locally

Plex Media Server NAS & Devices
1

Hello,

I have problems logging into the PMS on my Synology NAS. Everything worked as it should until a couple of days ago, when I couldn’t log into Plex on my local machine, only the web connection via plex.tv worked. But today that stop working too. I tried several things, including reinstalling the PMS on my NAS. I am rather confused, because I initially had problems with the port-forwarding for access via internet, but never with access via the local machine. When I try to login via the interface of my NAS the browser instantly show a standard error page: “192.168.178.35 has sent no data.”

Server Version#: 1.23.5.4801-7000
Player Version#: -

3

No change whatsoever. I attached my Logs-Folder.
Logs.zip (2.7 MB)

5

@Schlossgeist

I must apologize. I overlooked one of the possible server settings which must be removed when reclaiming / signing the server out.

  • Secure Connections = “Required”

must also be removed and then restored after credentials are reestablished.

To remedy this for you (which I will get into an update ASAP)

  1. Scheduled task
  2. User script
  3. Settings -
  4. Run as root
  5. Script commands
#!/bin/sh


sed -i 's/secureConnections="[012]"//' "/var/packages/PlexMediaServer/home/Plex Media Server/Preferences.xml"
  1. Save and then run the script with PMS STOPPED

It will remove Secure Connection requirements until you can get back in and assert them again

6

I tried to rule out all the possible sources of error (different browsers, pinging the server directly, etc.) but everything worked as it should. Out of frustration I stopped reinstalling manually and used the outdated version provided in the Synology package manager. It worked just fine! At this point I knew some recent update must have broken something, because I didn’t change anything else with my setup.
I quickly tried the version which you guys provide on your downloads section, but this time I used the Erase-Option when unistalling. After the reinstallation even the most recent (probably faulty) version worked as it should.

Then I saw your reply and I even remember switching this one setting without giving it much thought.
I am quite pleased to see actual developers in the forum helping people out!
I have one question though: Apparently the preferences files are saved, when the second uninstalling option is chosen, which makes sense, as it is a lot of work to reapply all the settings after a reinstallation. But the preferences are loaded instantly when the application is installed, rather than being backed up. Most applications with this kind of function show a message like: “It seems like you have reinstalled Plex and some old settings have been found! Would you like to apply them?” That would prevent Plex from not responding after a reinstall/update due to faulty or conflicting settings. Would be a nice function to implement! (also please let me delete playlists in Plexamp :wink: )

7

The preferences that exist are “server” settings.

I will look at having a “backup” of server settings in my packaging to see if there’s something I can do

–but–

settings / changes within PMS are a much bigger issue than I can handle here on the platform (Synology)

Anything Plexamp (the player) may have for settings are confined to within Plexamp itself because of Plex’s decoupled Server-player architecture.

8

@Schlossgeist

I want to let you and all know I have made the changes required and submitted to QA for review,

When approved, they’ll find their way out to you.

This issue with Secure Connections won’t be an issue moving forward once that is released to general production.

9

Thank you for your quick and uncomplicated help! I really appreciate it!

10

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