Lost access to Media Server after changing "Preferences -> Secure connection" to "required"

Plex Media Server
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1

Help! I was playing around with the server preferences and had no idea I could lock myself out. Directly after changing “Secure connections” to “required” (previously “preferred”) I lost all access to my Plex Media Server which is hosted on my Synology NAS on the same network. I no longer have access to it neither via app.plex.tv nor via :32400/web.

What can I do? Is there any way for me to manually disable this setting on a PMS preferences file from the Synology file explorer (so called “File Station”)?

Or am I forced to uninstall & re-install Plex on my NAS? Just so afraid all my media will be wiped.

Thanks in advance

3

Thank you so much @trumpy81, works just fine again!!

4

Hi again @trumpy81,

Sort of works now. I can now again access my PMS server like before so thanks a bunch for that.

The original reason that I was playing around with the network settings was due to no longer being able to access my PMS securely from outside the network. I’m currently hoping I only need to wait for the Plex Cloud to give me a new certificate since I found this in the log files:

Oct 04, 2020 12:29:50.782 [0x7f477dfc5700] DEBUG - CERT: Certificate or intermediate did not exist, fetching a new one.

...

Oct 04, 2020 12:29:51.053 [0x7f477dfc5700] DEBUG - HTTP 404 response from POST https://plex.tv/devices/[xxx]/certificate?version=2&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 04, 2020 12:29:51.054 [0x7f477dfc5700] ERROR - CERT: Could not fetch certificate from the cloud: 404

How long does a certificate request take?

All this because of a password change :frowning: Long story short:

  1. Password manager saying Plex password might be compromised.
  2. Change password on Plex & Log out all connected devices.
  3. Log back into Plex and claim my Plex server.
  4. PMS remote access no longer being secure.

Thank you for your time!

6

@maeertin

I have reset your certificate
Please restart the server.

7

Is this something you can help me with? I recently (in the past 24 hours) moved my Plex environment to a new server (moved libraries, etc. over following standard Plex guidelines) and my new server is having issues with secure connections now.

I’ve done the standard troubleshooting (switching DNS, etc.) with no luck so not sure if its on my end or a certificate issue.

Thanks.

8

@Lazarus_Long

Can you go into the Plex share, (give yourself permission in Control panel - shared folders if needed), navigate down into Library until you see Logs.

Right-click “Logs” and “Compress to Logs.zip”
Attach that here

While there, to temporarily turn off the secure requirement.

  1. Stop PMS
  2. Install Syno Text editor
  3. Right-click “Preferences.xml” -> OPen in Text Editor
  4. On the last line, before the closing /> , add secureConnections="1"
  5. It will look like some_pref="value" secureConnections="1" />
  6. Save
  7. Start PMS

This turns off HTTPS requirement (to Preferred) and should help you get things setup

9

Logs.zip (6.3 MB)

Logs are attached (I did leave out the installer logs as that made the file a lot larger).

I do have access to my server via unsecure right now, just want to get it secure again.

Thanks!

10

Wondering if this is the problem?

Oct 05, 2020 12:10:11.078 [8168] DEBUG - CERT: Certificate or intermediate did not exist, fetching a new one.
Oct 05, 2020 12:10:11.078 [8168] DEBUG - HTTP requesting POST https://plex.tv/devices/b45526fbe5c626282d0c0218cee0390443aad510/certificate?version=2&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 05, 2020 12:10:11.081 [10744] DEBUG - MyPlex: Sending Server Info to myPlex (user=swallman@gmail.com, ip=, port=32400)
Oct 05, 2020 12:10:11.081 [10744] DEBUG - HTTP requesting POST https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx
Oct 05, 2020 12:10:11.134 [9040] DEBUG - EventSource: Connected in 45 ms.
Oct 05, 2020 12:10:11.134 [9028] DEBUG - EventSource: Wrote data, reading reply.
Oct 05, 2020 12:10:11.547 [8168] DEBUG - HTTP 404 response from POST https://plex.tv/devices/b45526fbe5c626282d0c0218cee0390443aad510/certificate?version=2&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 05, 2020 12:10:11.547 [8168] ERROR - CERT: Could not fetch certificate from the cloud: 404

11

@Lazarus_Long

I see 3 listed.

The user has 3 servers: Wallman Media Server WallyFlix DESKTOP-QR96DG6

One is deleted (“DESKTOP”)
One is more than 2 years old
One appears current.

Clean up the old one while there?

12

WallyFlix should be the only one there now. Thx.

13

Cleaned up for you.
Certificate reset

You may now restart

1 Like
14

Problem is resolved, thanks for the help!

15

Same here, problem resolved. Thanks for the help!

16

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