Server Version#: 1.23.1.4528
Player Version#: Roku 6.8.3-Preview (also happens on non preview)
roku_logs.txt (183.5 KB)
I seem to be having an issue lately with playing/resuming videos taking longer than usual.
I have noticed it consistently on Spider-Man Far From Home so I enabled logging on the Roku, and the Plex Media Server.
After looking through the Roku logs, I noticed this API call seemed to take a really long time:
6/27/2021 09:23:01.189 [969092:Pow4Life181:3fcb07f6-f854-5afd-b385-3d70ce78a253] INFO (GeneralTask) Requesting GET https://192-168-1-5.dd2c7ef83ab2488790044b9b46faa410.plex.direct:32400/hubs/metadata/30544/related?count=12&includeMeta=1&includeExternalMetadata=1&includeAugmentations=1
6/27/2021 09:23:24.541 [969092:Pow4Life181:3fcb07f6-f854-5afd-b385-3d70ce78a253] INFO (GeneralTask) Got response 200 GET https://192-168-1-5.dd2c7ef83ab2488790044b9b46faa410.plex.direct:32400/hubs/metadata/30544/related?count=12&includeMeta=1&includeExternalMetadata=1&includeAugmentations=1 - 27301ms
It seems like my collection setup is affecting this. This API call also takes a really long time on app.plex.tv - you can see in the following screenshot that the collection is loading - https://i.imgur.com/gSWQRSm.jpg
I removed my matching “MCU” tags from the TV shows (Wandavision, Falcon, Loki) thinking maybe the cross-library matching was the cause, but it still takes forever for that API call to complete.
It is taking almost 30 seconds for that call to complete, and in the meantime, playback doesn’t start on the video when on the Roku (main player.) Video playback starts while this call is loading in the background when I resume on app.plex.tv.
I have tested other movies - just tested Pirates of the Caribbean(not in a collection) and it began playing within (3-5 seconds.)
I have attached the logs from the Roku, as well as my server logs. Any help is greatly appreciated.
I also sent the Roku logs to remote.
Thank you.
Plex Media Server Logs_2021-06-27_09-16-34.zip (9.4 MB)
