Lost Access to my library - No-one of my folders visible

[Anthony-Chenot]

Server Version#: 4.53.0
Player Version#: 4.54.4

Hey,
Since I switch my internet access provider, I lost access to all my library.
It still do exist in my NAS folders.
Here is what I did in order :
I tried stop the server on NAS, restart the NAS.
I updated manually the server on my NAS.
I opened 32400 port on the router.
I’ve just updated to the last current version.
I found that access from user plex on my NAS were lost. I allowed them again.

I still don’t know what to do … help please

I delete the server from the list of Authorised devices

[Anthony-Chenot]

Thanks for your answer trumpy81 !

Here is the logs.
(I use method 2 as method 1 is impossible as there is no “Server” button in my plex setting …

Logs.zip (3.5 MB) )

[Anthony-Chenot]

Thanks a lot !

It works almost to the end !

I’m just block to claim the server…
They also said that an update is available. Mine is : Version 1.22.1.4228

Any ideas here ?

Edit :

I tried this : How To Linux, Mac · ukdtom/ClaimIt Wiki · GitHub

But got an error :

Comparing entered passwords ok

Validating IP address

Getting PMS Server Identifier

******** ERROR ********

We failed to get the Plex Media Server ID

Please check server is up and running, as well as the IP address entered

[Anthony-Chenot]

Here is a screenshot

I have the button to claim the server but it doesn’t work …

[Anthony-Chenot]

What does it mean ?