Server Version#:
Player Version#:2.18
Hi there, I’m having a problem with the most recent Apple TV app. One of my Apple TVs connects fine, but my other Apple connects but can not pull any of my libraries from my server, I’ve tried reinstalling plex on the ATV but still cannot get my libraries to appear on the left.
Anyone else run across this?
I should note, this only started after “upgrading to the new 2.18 version of plex on that Apple TV.
Having the same problem
Yes I posted this yesterday and have been trying to figure it out support here.
It seems like a bug. I posted my logs too so hopefully they figure this out soon.
I’m posting this here and in the other longer thread going on this topic.
I was able to resolve my issue this morning with an update to PMS running on the Mac, but it wasn’t all that straightforward so I’m including some details in case it helps someone.
When I went to About it showed the current version of PMS to be running 1.19.xxxx. But when I went to update PMS it showed 1.12 on that screen and the check for updates option was greeted out, however the patch notes to the right of that displayed patch notes notes and noted 1.19 at the top. So I was getting two different answers from PMS on what version I was running.
I deleted PMS from the Applications folder on macOS, downloaded the newer 1.19 version from Plex website, and copied it to that same applications folder. When I fired up PMS it took a couple minutes for the server to start but it’s up and running now and now all 3 Apple TVs connect fine. I also now see that the check for updates option in PMS is working and inside the settings there are more options than before, further indicating that I’m actually now on a current version of PMS.
Overall a pretty frustrating experience and am disappointed to learn that Plex, a service that I pay for, has no real direct tech support but I got it working and wanted to share in case it helps someone else.
Fully agree with the no customer support sentiment. We are using an external terra master server and having the same problem. I’m digging through everything I can think of to try and get it right but to no avail. Am I understanding that your Mac is your server?
Correct
This was a big help. Thank you for posting. I had to do the same thing as you with my own hardware. Had to find an update for the actual server and that forced the plex media server to update also and now everything seems to be working normally. Thank you.
Glad my post could be of use to someone
Guess my nas is no longer supported. Moved to OSX and it’s fine
Since this is about Plex App 2.18 on AppleTV HD 4K
Since you fixed this big in 2.14 and it is back in 2.18
see this link and read the last line of bug fixes…
the last line read " * The library view with an unplayed filter wouldn’t reload correctly when marking something as played."
Both app and server are up to date on AppleTV 4K with latest tvOS (currently on latest GM released today) and PMS updated recently (1.19.3.2793-36efde971) on macOS (iMac 5K)
anyone experiencing that?
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