My Match/Fix Match comes up “No matches found” on Everything I pick.
And has no other selection other than (Plex Movie) I’d love another option if anyone has a clue.
Thanks.
This is probably a networking issue. Best check your DNS and try a setup like Google’s 8.8.8.8 or 8.8.4.4, or Cloudflare‘s 1.1.1.1
There seem to be a very large number of people reporting issues with the scanners lately. Im one of them and DNS resolution works fine from my server to plex.tv and app.plex.tv. Could the change of DNS entries made on 3/25/25 for plex.tv (check dns history lookup sites) have anything to do with this? Seems roughly about the time the scanners started going sideways for me.
Not sure what changed – though, I don’t think it’ll take DNS a month to pick changes up.
Many users have their ISP’s standard configuration which might be using a weird DNS.
Server logs should show what’s going wrong with the lookups when attempting to match / refreshing metadata.
Oh I totally agree with you regarding DNS propagation. I use Cloudflare for DNS, and resolution works correctly. Just seemed a bit odd timing is all, which is why I mentioned it.
i’ll check it out and make some changes and see if anything changes thank you
yea, my DNS is already set to 8s and CF so that’s a bust, any other suggestions?
I’m probably going to roll back one update see if that fixes it as well, see if that was the issue first as well.
This has cropped up yet again. Same server has Plex 1.41.7.9717 and Jellyfin 10.11.0 on it, pointed at the same NFS mount for media. Jellyfin has absolutely zero problem matching movies and series information while Plex displays things like this:
Jellyfin:
So this is NOT DNS related as keeps being mentioned. If it were, calls from Jellyfin to TheTVDB and TheMovieDB would fail since they are installed on the same physical machine, using the same interface, gateway, and nameservers. They do not. This is within Plex.
Interesting. In my test library, this:
dvr/
└── test_tv <--- My test library points here...
└── Sherlock & Daughter (2025)
└── Season 01
├── Sherlock & Daughter (2025) - S01E01.mkv
└── Sherlock & Daughter (2025) - S01E02.mkv
Produces this:
So the modern Plex TV series scanner/agent combo can work. The information is there at watch.plex.tv, and is queryable at metadata.provider.plex.tv.
Here’s a copy of the dig entries from this host:
root@hw-plex:/var/lib# dig metadata.provider.plex.tv
; <<>> DiG 9.18.30-0ubuntu0.22.04.2-Ubuntu <<>> metadata.provider.plex.tv
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 12839
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 65494
;; QUESTION SECTION:
;metadata.provider.plex.tv. IN A
;; ANSWER SECTION:
metadata.provider.plex.tv. 166 IN A 104.18.36.51
metadata.provider.plex.tv. 166 IN A 172.64.151.205
;; Query time: 92 msec
;; SERVER: 127.0.0.53#53(127.0.0.53) (UDP)
;; WHEN: Thu Apr 24 22:16:05 UTC 2025
;; MSG SIZE rcvd: 86
root@hw-plex:/var/lib# dig watch.plex.tv
; <<>> DiG 9.18.30-0ubuntu0.22.04.2-Ubuntu <<>> watch.plex.tv
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 55943
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 65494
;; QUESTION SECTION:
;watch.plex.tv. IN A
;; ANSWER SECTION:
watch.plex.tv. 300 IN A 172.64.151.205
watch.plex.tv. 300 IN A 104.18.36.51
;; Query time: 92 msec
;; SERVER: 127.0.0.53#53(127.0.0.53) (UDP)
;; WHEN: Thu Apr 24 22:16:13 UTC 2025
;; MSG SIZE rcvd: 74
What version of PMS are you running @pshanew?
I’m on the current beta of PMS, version 1.41.7.9717.
I’ve tested the native package installation on an Ubuntu 22.04.05 host and also using the Plex official Docker image. What environment are you in?
Also, you mentioned up-thread that you suspect this started occurring around 3/25. It’s probably coincidence, but there was a server release on that date:
I had to downgrade to the non beta release 1.41.6.9685 and then things started working again, albeit still on the older scanner and agents.
For those still having issues, try deleting your codecs and then restarting your plex server. This worked for me, and I haven’t had any issues since.
user/appdata/Plex-Media-Server/Library/Application Support/Plex Media Server/Codecs
I’ll give that a try, For some odd reason, Mine goes off and on from time to time I’ve noticed, Ghost in the shell… I rolled back to avoid the issue altogether as well.
Is anyone able to tell me how to do this on a Synology installation, please?
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Why is it that every new update keeps ruining the fix match or find match on TV and movies?
I can go to any random TV or movie file now and all that will show is “No match found”
not trying to be difficult here but, why should I half to keep fixing it, if it’s not done properly the first time? why is this consistently messed up with every update?
(Until Then, 9522 is the only working copy that works without a problem, that I’ve experienced)
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