Match for Show Only Populates First Episodes of Seasons

Plex Media Server Metadata & Adding Files
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1

Server Version#: 1.32.8.7639

I am trying to match California’s Gold with this TVDB entry
https://thetvdb.com/series/californias-gold

My folder structure is
Californias.Gold/
Californias.Gold.S01/
Californias.Gold.S01E01.Living.History.mp4
Californias.Gold.S01E02.Central.Coast.mp4
…etc

Plex is able to auto match, and when I go to fix the match I see that there is an entry for California’s Gold, but for whatever reason it only seems to be able to pull the episode name and description for the first episode of each season. I tried manually adding a .plexmatch with the tvdbid but that didn’t help. Is this a common issue?

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Plex Documentation → Your Media → Naming & Organizing Your TV Show Files

Follow Plex naming & organization requirements

  • Add the show year
  • Use a correctly named season folder
  • You may need to Plex Dance the show after renaming/reorganizing.
/tv <-- folder added to tv show library
../California's Gold (1991) <-- ShowName (IntroYear)
..../Season 01 <-- "Season" in English
....../California's Gold (1991) s01e01 Living History.mp4
..../Season 02
....../California's Gold (1991) s02e01 Gold Country.mp4

EDIT: Correct typo, rename “California” to “California’s.”

3

Followed instructions except no “Clean Bundles” option for the Plex Dance. No luck. I think the issue lies in one of two places:

  1. Plex is pulling the wrong data from its Plex Series agent (only including the first episode)
  2. Plex is unable to associate my episode files with episodes from its agent (can’t find ep3.mp4)

Is there any diagnostic information that could help clarify which of the two is at play?

4

Two ideas:

Restart Plex Media Server
There is a bug in 1.32.8. Occasionally, the Plex agents will not initialize correctly. When this happens, new media is not correctly added to the system. The workaround is to restart PMS. The bug is fixed in 1.40, current beta/Plex Pass release. Read the 1.40 release notes before updating, as there are database changes as well.

Embedded Metadata
Plex may be trying to read embedded metadata from the mp4 files. If the information is incorrect, Plex will not correctly match the media. Check if Plex is configured to use local metadata and try disabling it.

Note: This is a library setting, and will affect all shows in the library.

  1. Edit the library → Advanced → deselect Prefer local metadata
  2. Save Changes
  3. Refresh Metadata if Plex does not do so automatically.
5

I added the show to my server. It matched correctly and pulled metadata. The only thing missing is posters for seasons and episodes. I switched episode ordering from TMDB to TVDB, but it made no difference.

The show listing on watch.plex.tv has the same issue - correct metadata except for season and episode posters. https://watch.plex.tv/show/californias-gold

I’m using MKV files, not MP4, but that shouldn’t matter unless there is bad embedded metadata.

california's gold

6

Looks like this was a bug fixed in 1.4

The “Prefer local metadata” option was already unchecked. I just scanned again and the metadata filled in correctly. I also reverted back to my original file naming and it’s still matched correctly.

Thank you!
#resolved

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