Media download link missing

Plex Media Server
1

Server Version#: 1.21.1.3876-3c3adfcb4
Player Version#: 1.25.0.1511-47afccd4

Yesterday (2021-01-09) I signed up for Plex and immediately purchased Plex Pass. I then installed the Plex Media Server on my Synology NAS and installed the Plex for Windows application on my computer.

I then updated Plex Media Server as recommended when opening the server application, and followed the instructions on the “Download Media” and “Download for Offline Access” support pages (making sure I was logged in at both places).

I am able to stream successfully, however, when I right click on the item’s context menu, there is no “Download” link in either the Windows player or the Plex Media Server instance (only: Watch Together…, Play Next, Add to Queue, Add to Watchlist, and Mark as Played).

Please let me know if any further information is needed, any help would be greatly appreciated.

2

You can only download or sync content from your own Plex server (or from servers which are shared with you by opther Plex server owners).

You cannot download or sync the content which is offered under the header “Movies & Shows on Plex”.
These are licensed for streaming only.

3

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