I recently subscribed to Plex (a friend shared his library with me) and figured out how to create my own music and video libraries.
The attached photo shows what my sidebar looked like as of two days ago.
My libraries have suddenly disappeared and it seems that I cannot created new libraries (I’m not a tech nerd, though).
Plex does not seem to understand that i have a yearly pass. It keeps on encouraging me to subscribe.
Any advice would be appreciated. Thanks.
And a bit of feedback on the forum settings:
For the love of God and data protection laws, please don’t automatically create a forum user name that is actually that person’s email address!!!
I only noticed after I had posted and had to delete & re-post my topic. Thanks.
However, if I try to open Plex via my desktop, nothing happens.
I have been accessing Plex via the web (because it can’t be launched via the desktop) so it is indeed possible that i last phoned into Plex 17 days ago.
This is only supposed to bring the plex logo into your task tray, i.e. to start the server.
What happens if you open this address with your web browser http://127.0.0.1:32400/web ?
Thanks, Otto.
This takes me to a page that used to show up when i first joined Plex, and when I sign in I get the attached message.
When I then press ‘sign in’ again (as there is no other option), the message briefly changes to ‘you have successfully signed in’ and then after a few seconds it returns to the ‘there was an error signing in’ message.
This is why I initially started to access Plex via the web after subscribing.
Which web browser are you using?
Do you have 3rd-party add-ins installed in this browser? (e.g. AdBlock, uBlock, etc.pp.)
Do you have VPN software installed?
Could you retry with your web browser in “privacy”/“incognito” mode?
Please tell your web browser not to discard all cookies and data of the website plex.tv when you close it.
Try an alternate web browser, like Google Chrome for instance.
I’ve just tried logging in with MS Edge and it worked. My libraries are, however, still not visible.
If I go into ‘users and sharing’ it says that I am sharing two libraries with my friend, but I cannot see or access my libraries.
tap on your Windows key once and start typing in regedit
this should find the app named regedit.exe
start it
on the left side unfold/open the branch HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server
When you’ve arrived in Plex Media Server, on the right side, look in the key PlexOnlineMail.
Does it contain the identical email address which you were also using to log into your Plex account before?
