Server Version#: 1.18.2.2058
Player Version#: 3.104.2
Ubuntu 18.04
Media server cannot see albums under an artist. Music media is on a NAS system as a SMB share, with appropriate read/write permissions (it should only need read, but it has both). Example:
/Artist/
Album 1
Song 1
Song 2
Album 2
Song 1
Song 2
It will see SOME of the albums, but not all. The format will be the same (track #, and then name with .mp3 extension). I have changed the format to the album directory being named Artist - Album Name with the files labeled track # - song name, but that did not help. I also enabled Prefer Local Metadata, which did not help.
This is a fairly new build - I backed up the data for my previous Plex server and rebuilt the server under Ubuntu 18 (was at 16). When I started up the new Plex server, it acted like it didn’t know where anything was (I had to rescan the Music folder share). It misses at least 10% of the music that is on that share (I validated the files are in the location, and that they are legitimate files).
Any help would be greatly appreciated.
Thanks.
Pete
There is no embedded metadata that I can find in files that won’t show up. Here is a comparison output for a file that does show up correctly vs one that does not:
Opening up the working/non-working files in iTunes showed me the ones not showing up have limited metadata in them. Let me edit the one album that will not show (add metadata in it), and then rescan.
For a regular album by one artist, you need to have at least
‘Album Title’, ‘Artist’ and ‘track number’ populated.
If it is an album with differing Track artists, you need to have ‘Album Artist’ as well.
A multi-disc album needs the ‘disc #’ meta tag populated, of course.
So, I took a few of my problem albums, and I populated metadata in them. I populated it two different ways - using iTunes to populate the data, and also used Kid3 to populate the data. After I added the data, I saved it back to the folder where it was.
In all cases, the problem albums still did not show up (after re scanning). They had a minimum of what was stated.
Can you inspect the Plex XML info of a track which does appear and tell me the contents of the properties called guid, parentGuid and grandParentGuid, please?
OK, this tells us that the library is not converted to the new system.
Or if it was converted, it failed to convert the existing items.
Check the properties of your library.
Look for a menu item named ‘Convert’. If there is none, Edit your library, go to the ‘Advanced’ tab and verify that both ‘Scanner’ and ‘Agent’ are set to ‘Plex Music’.
If they are already set to ‘Plex Music’, perform the Plex Dance “light” (omitting step 4) with all albums of that particular Album Artist.
As of this time, unfortunately not. Except perhaps deleting the whole music librtary and re-creating it. But that will also take a relatively long time – without manual intervention, though.
