Metadata missing and won't match

Plex Media Server Metadata & Adding Files
1

We are renovating our house and finally got to the room where my TNAS server lives. It was shut down and has been sitting on the table for the last month or so. However, I plugged it back in and booted it back up… and launched Plex. I had to log in again and it had removed all of my libraries and disconnected from my server. I’ve connected it back up and added my libraries back in, but it refuses to fetch new metadata.

My naming convention is as recommended:

image
image900×57 5.56 KB

I’ve checked my agents and they are checked and I’ve tried various ways of ordering… I’ve also tried to search manually and it will find zero matches.

image

Oddly though… my TV Shows are just fine!

image

What’s going wrong?

2

I have been having the same Problem since last sunday.
I hope they fix this soon, for now I had to go back to using kodi

3

I just started using Plex on a home server with Windows and am running in to the same problem.

I’ve done everything mentioned in any of the FAQs, and there are still “no results”, even when using the IMDb code for the title.

Is this a system wide issue they’re working on? It doesn’t look like they’ve recognized the problem, but at this point it doesn’t seem to be a user error on my part.

4

Can you perform a scan and post your logs?

5

Sure, I found the scan option but not sure where it put the logs. Is there a support portal article that walks through this?

6

The newer “Plex Movie” agent [without “(Legacy)”] is contacting a new subdomain of *.plex.tv.
If your home network or your server is using a filter with explicitly allowed domain names, this new subdomain may not be on this filter list.
Thus lookup of metadata is failing.

The same happens if your server has a static hosts file with plex-related domain names on it. Make sure to clear that out.
Some “VPN helper” software is creating these automatically. Make sure to disable this software.

7

Go to Settings => Troubleshooting => download logs, and attach them to your post.

8

I changed the DNS servers in my router to Googles (8.8.8.8 and 8.8.4.4) and it started working…so might be that the DNS servers my ISP is using were not updated…

9

Same issue here: I was using Cloudflare DNS, changed it on my router to Google DNS and boom! all images/posters appeared.

10

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.