Metadata not updating for Movies

General Discussions
1

I’ve had a plex media server set up on Raspberry Pi 3 for about a year. About 3-4 months ago I had to reinstall plex and rebuild my library. Since that time I can’t get metadata for Movies, but it works fine for TV Shows. I’ve gone through any documentation I can find, but have been unable to resolve this. Any thoughts or experience to share on this is welcome.

2

You could attach logs - maybe we can spot the problem in the logs. Use the built in function to grab all the logs - Settings> Server> Help> Download Logs.

To make troubleshooting the logs easier, you should:

Make sure that debug logging is enabled (Not Verbose)
Quit Plex Server
Give the server 1 minute or so to properly shutdown
Start Plex Server and give the server 3 or 4 minutes to perform start-up tasks
Bring in a new media item or perform the Plex Dance on an existing item.
Make sure that you aren’t doing anything else with the server during this test!
Wait a few minutes and grab log files and attach them to your next post.

Reporting issues with Plex Media Server

3

Thanks for the follow up, astrofisher. I’ve attached the log file here. I’m not sure what I’m looking at, but am guessing it’ll tell you something.

4

That’s the web app log - it doesn’t help here. Need to take a peek at the server logs. Re-read my first post.

5

Ah, yes, my fault. The log zip file is attached here.

6

Those logs are from November of last year. :o

7

Yeah, the date definitely points to that. However, when I type ‘date’ on the Pi, it returns ‘Fri 11 Nov 22:01:10 MST 2016’. This tells me that, while the Pi needs to have the date corrected, the logs are likely current.

8

@burke0698 said:
Yeah, the date definitely points to that. However, when I type ‘date’ on the Pi, it returns ‘Fri 11 Nov 22:01:10 MST 2016’. This tells me that, while the Pi needs to have the date corrected, the logs are likely current.

Then you have a very likely reason for your issue:

  • communication with the metadata servers is encrypted
  • encrypted communication needs correct time stamps on the network packets, or they are getting discarded at the receiving side, no prevent “replay attacks”
  • if your Plex server doesn’t have the correct date and time, it cannot communicate over encrypted connections. Big parts of Plex’s functionality will fail in this case.
9

Well, there you go. I updated the time/date on my Pi and rebooted. Now when I go to fix incorrect match, it works like a charm. Thanks to both of you, astrofisher and OttoKerner, for the assistance. Plex is happy again…