Metadata problem or thetvdb.com

General Discussions
1

Hi,
i try to match the names from this TV series, for some reason is not working, is any problem with metadata ? fixing the match has no effect either

ok …so i did some test is look like fixing match is not working for thetvdb but did work with themoviedb

2

Unless you tell us the name of the TV series and the name your files, we can’t tell you if there’s a metadata problem.

3

Marvels The Punisher TV series 2017 all episodes are named like this Marvels.The.Punisher.S01E01.XviD-AFG.avi, but does not make any difference if ia chnage the name wit only just Marvels The Punisher S01E01.avi or The.Punisher.S01E01.XviD-AFG.avi or i put the title in the name, however with fix match is not working with thetvdb only with themoviedb

4

Did you rename the movies in the folder Plex was monitoring? If you did, it will not see the name change.

You must do the following if you rename them. It’s best to get your movies and series episodes in their final name before giving to PMS.

  1. Move files where PMS isn’t monitoring
  2. Scan library
  3. Empty Trash
  4. Clean Bundles (let this finish)
  5. Move files back
  6. Scan library section again to re-add if autodetect not enabled
5

@Seven_ said:
Marvels The Punisher TV series 2017 all episodes are named like this Marvels.The.Punisher.S01E01.XviD-AFG.avi, but does not make any difference if ia chnage the name wit only just Marvels The Punisher S01E01.avi or The.Punisher.S01E01.XviD-AFG.avi or i put the title in the name, however with fix match is not working with thetvdb only with themoviedb

I just ran into an issue with The Punisher trying to add it on my server. I thought at first that there was something else causing it but after having done the “Plex dance” I ended up doing a fix Match and there were 2 results with 100 for Marvel’s The Punisher. Not knowing which one it had already matched to, I clicked on the first match and had the same results. So I did a fix match again and click on the second one and that ended up loading the meatadata for me. I let it auto match for me (I used thetvdb) but in your case try clicking on Search Options in the dialog after you click on Fix Match and then enter Marvel’s The Punisher in the title field and 2017 in the year field then click on search. When the results come back, click on the 2nd Marvel’s The Punisher result and you should get metadata.

-Shark2k

6

@shark2k - Thanks! The Punisher was driving me nuts! I couldn’t figure out why it was only downloading a single poster and no other metadata (no other posters, banner, background, ep names, etc). I did a Fix Match and there came up two “Marvel’s The Punisher”, one with a 100 score the other with 95, along with a bunch of other results. Selecting the top scoring one with 100 got me the same thing, but going back and selecting the second with 95 was what it was supposed to be. Not sure who to blame here, Plex or TheTVDB, but at least it is working for me now.

7

There is no way to download metadata from The TVDB

8

@deusxanime Glad I could help you!

@dayron: More info on your issue would be helpful. Is it related to The Punisher?
If it is, have you tried what I mentioned in my initial post here?

-Shark2k

9

@@dayron try using match tvdb selecting the second name (i can confirm that one is working) from the list or themoviedb that one i used previously and worked, anyway is something odd with that series :dizzy:

10

It does not work with several series: Andromeda, Cadfael, Relic Hunter … and I stop
Until a few days ago it worked perfectly, now it does not download metadata, I think everything started after the last update (Version 1.9.7.4460)
Thanks

11

EXACT same thing happened again with Marvel’s Runaways. The initial match just gets basic poster and no other metadata. Go to Fix Match and select the first “100” match and it stays the same. Do it again and select the second “95” match and everything loads up great.

12

May I have some log files please? Logfile sets (Settings - server - help - download logs) which capture the scanning and then second scanning are of most help. This permits me to see what’s happening between PMS, Plex.tv, and IMDB/TMDB/TVDB

13

@ChuckPA - PM’d you the logs

14
  1. Your logs are full of errors. It looks like your machine had a hard power-off event.
  2. In addition to this, Either you added a significant amount of new media recently and/or your database is not set to automatically optimize. It must be manually optimized (Hover over Library, expose the ellipsis, click it and ‘optimize database’)
  3. You seem to have your Library update interval (Settings - Server - Library) set very frequently. It can’t seem to finish its tasks before it starts again.
  4. The transcoder is having major issues because pieces of data are missing during a job. This will happen when thetranscode temp is on a network share and it’s not being properly notified. Is this being run in Docker and/or over a network connection?

There are more errors but will stop here.

I suggest

  1. Optimize the database as I’ve stated above
  2. Verify your library update interval is set at something more than 1 hr.
  3. Restart PMS after performing these two tasks
  4. One library at a time, “Refresh all metadata” for that library. Allow this to complete before beginning another library.
  5. As each library completes, Optimize the database again before advancing to the next section.

If you do not start seeing improvement after completing 1 library in step 4, you have a very deep corruption.

I suggest you start over with your installation.
I also suggest you first begin with agents at their default values.
As you add library sections to your library, Optimize the db after adding that section’s media is complete.

15

@ChuckPA said:

  1. Your logs are full of errors. It looks like your machine had a hard power-off event.
  2. In addition to this, Either you added a significant amount of new media recently and/or your database is not set to automatically optimize. It must be manually optimized (Hover over Library, expose the ellipsis, click it and ‘optimize database’)
  3. You seem to have your Library update interval (Settings - Server - Library) set very frequently. It can’t seem to finish its tasks before it starts again.
  4. The transcoder is having major issues because pieces of data are missing during a job. This will happen when thetranscode temp is on a network share and it’s not being properly notified. Is this being run in Docker and/or over a network connection?

There are more errors but will stop here.

I suggest

  1. Optimize the database as I’ve stated above
  2. Verify your library update interval is set at something more than 1 hr.
  3. Restart PMS after performing these two tasks
  4. One library at a time, “Refresh all metadata” for that library. Allow this to complete before beginning another library.
  5. As each library completes, Optimize the database again before advancing to the next section.

If you do not start seeing improvement after completing 1 library in step 4, you have a very deep corruption.

I suggest you start over with your installation.
I also suggest you first begin with agents at their default values.
As you add library sections to your library, Optimize the db after adding that section’s media is complete.

So…

  1. That is odd, because it has been running fine. I am using Linuxserver.io’s docker container on unRAID. It has not crashed in a long while that I can remember (if ever since I converted to docker/unRAID), though I’m not sure what mechanism the docker container uses when issuing a stop which I usually do around once a week to do container and/or Plex updates.
  2. I am continually adding media. Specifically I’ve added 9-10 seasons of a TV show along with the continual streams of airing anime, shows, and movie releases. You are right though, due to that I should probably run a manual optimize if nothing else due to that large dump of that show. I thought it ran nightly, but looking at the settings again it is only once a week.
  3. Not that I’m aware of. I’ve always had my library update interval set to every 12 hours and just went in and verified it is still so. As far as finishing, it is extremely fast to finish from what I see since I moved to docker. Previously running in CentOS VM with media mounted via SMB shares and it would take upwards of 5-10+ minutes to scan my libraries, now with docker container and direct mapping to my files it is more like 1-2 minutes tops.
  4. Not sure what you mean by the first sentence. I have transcoding set up in a somewhat hacky way that people on unRAID forums have suggested. I have set my transcode directory to /transcode in Plex settings and have that mapped in the docker settings to unRAID’s /tmp directory. The unRAID OS /tmp directory runs in memory/RAM, effectively making it so my transcodes go to a RAM drive - giving it speed and saving SSD drive wear. I have 32GB of ECC RAM in my server and to this point haven’t seen any memory issues and no complaints from users about transcoding problems (dual Xeon E5-2670 v1).
  5. Would be interested to hear more, but nbd as it isn’t probably relevant to this thread.

For your suggestions…

  1. Ran a manually optimize.
  2. As I said it has always been at 12 hours, but I double-checked and verified (and it still is).
  3. Have people on so can’t do so right now, but I’m sure I’ll restart over the weekend sometime for container or Plex updates.
  4. I don’t really want to force a full metadata refresh as, from what I’ve seen, that can screw up my posters if I haven’t manually selected a different one from the default. It seems to take that as it is allowed to change the poster on me to whatever it deems the new “default”. Only if I’ve changed the poster manually at some point to something different and not the default does it retain that through a metadata refresh. See below for more on that.
  5. As above.

Not sure about the corruption, though I use HAMA/ASS agent/scanner combo for my anime and played with it a bunch back in the day. Back when @ZeroQI was building it I did a ton of testing for him. I made new libraries to do the testing in, but in hindsight I wish I had used a totally separate Plex testing machine because the more testing I did for him the more it got me wondering if it was messing with my db too much. Not really sure to this day, but thankfully it still seems to run fine. I only have a single anime library now and have done many empty trash/clean bundles/optimize db cycles in the ensuing months of course.

About starting over from scratch – ha… haha… hahahahaha… *manical laughter* *cry* I don’t want to think about that and how many weeks or months it would take me to do so. I have 2500+ movies and 100s upon 100s of anime and TV shows in Plex. I’ve gone through and carefully curated posters (I prefer to have them with no text other than movie title, and frequently the default ones have credits, taglines, and other crap on them so I have to manually select a different one) and assigned sort titles to keep series grouped together and in chronological order. The thought of having to go through and do that again scares me to death and I pray I’ll never have to. That reminds me… I should do another backup.

For agents, I don’t think I’ve really changed the default Plex agents that I can recall, they should be the same as when I installed. I have added the HAMA agent but that should be separate and only apply to my anime library where I use it.

Bringing this all back… I don’t think my specific db is the issue here. If it were just me I might be more inclined to agree or investigate further, but this is happening to a bunch of different people on this thread. Maybe it would be better to get “cleaner” logs from someone else in the thread though, or even multiple to compare to?

16

@shark2k said:

@Seven_ said:
Marvels The Punisher TV series 2017 all episodes are named like this Marvels.The.Punisher.S01E01.XviD-AFG.avi, but does not make any difference if ia chnage the name wit only just Marvels The Punisher S01E01.avi or The.Punisher.S01E01.XviD-AFG.avi or i put the title in the name, however with fix match is not working with thetvdb only with themoviedb

I just ran into an issue with The Punisher trying to add it on my server. I thought at first that there was something else causing it but after having done the “Plex dance” I ended up doing a fix Match and there were 2 results with 100 for Marvel’s The Punisher. Not knowing which one it had already matched to, I clicked on the first match and had the same results. So I did a fix match again and click on the second one and that ended up loading the meatadata for me. I let it auto match for me (I used thetvdb) but in your case try clicking on Search Options in the dialog after you click on Fix Match and then enter Marvel’s The Punisher in the title field and 2017 in the year field then click on search. When the results come back, click on the 2nd Marvel’s The Punisher result and you should get metadata.

-Shark2k

This was driving me mental for days. Had everything except the episode names. Same issue with Runaways too. I can only assume there’s an issue with tvdb as I’m finding episode names is constantly taking a little while to come up compared to the rest of the data.

17

@Christophorus yes i had that problem too with Runaways, i changed my metadata to TMDb, i am not sure what is going on but on TVDB i see two names " Marvel’s Runaways and under that name is just Runaways same with Punisher" so i am thinking that does not take the name properly, all other tv series are ok, but like i say now i changed metadata to TMDB

18

The Punisher problem is definitely related to the whole TMDB also being used in the TheTVDB show agent, even if TMDB is lower than TVDB in the agent settings (real awesome feature that doesn’t work :tongue: ?). You’ll notice the show art matches the one in TMDB, unless you do fix match then you’ll see the data from TVDB. Also if you just disable TMDB in the TheTVDB agent settings it seems to work as well.

Basically the agent is broken if it “sees” some difference between the show on theTVDB and theMovieDB. For whatever reason it is defaulting to TMDB, even though it has a lower priority in the agent. Not sure what it’s seeing different between the show on TVDB and TMDB though.

19

@Christophorus said:
This was driving me mental for days. Had everything except the episode names. Same issue with Runaways too. I can only assume there’s an issue with tvdb as I’m finding episode names is constantly taking a little while to come up compared to the rest of the data.

Yep, I had the same problem with Punisher and Runaways. Forcing a manual search using TVDB and then switching to the alternate one that wasn’t auto-selected each time fixed it.