In short, I would like to say I have tried everything to fix this, even reinstalling and wiping the database (all plex files and video files). I have done everything I can think of short of reinstalling the server.
I am running an Ubuntu 18.04 server in my home. It has plex 13.2 installed right now, about a week ago, I put a few videos on the server and the metadata worked. Later that afternoon I added more, but the meta would not download. I tried a lot of things and nothing worked. Today I reinstalled plex and wiped all plex data. It still will not download the metadata.
Please let me know what details you need. I am desperate to get this working.