Missing album/artist arts after last update - Shield TV Pro

Plex Media Server NAS & Devices
1

Server Version#: 1.27.0.5897
Player Version#:
I just went to V#1.27.0.5897 and realized many music album arts and artist’ arts are missing from the Shield Pro screen and Plexamp screen (probably lost from the database). I have another plex server on my NAS with the same server version but it works fine and all album and artists’ arts are correct (the two plex servers sit on the same music library).
Shield Pro

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My NAS
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How is it possible to solve this issue without manually reworking my music metadata on the Shield?

1 Like
2

I just upgraded to 1.27.1.5916. The issue is still valid on Shield TV Pro’s Plex server.

3

I upgraded to the current version of PMS recently, I am also on the Nvidia Shield and I am seeing the same issue. Random artwork from my music library appears to have been deleted from the database. I haven’t decided if I should try and fix each one manually or delete the affected albums and restore them from my offline backup. It is going to be a pain either way.

4

All the media with local matches loses its art work uploads. Inspecting the meta shows all media have the following, some sort of failure to upload… Please advise if you need logs… I’ll try and do a Plex dance and upload one track for logs .

Screenshot_20220629-113616
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@anon18523487 @BigWheel anyone who may assist?

5

Anyone? @OttoKerner. Please :pleading_face:.

6

I guess this issue is not only for local metadata but for some metadata previously matched by an agent. It seems the latest database rebuild somehow lost the connection for these metadata, maybe because of the discontinued agent or broken links or I don’t know.
Here is a sample of my data:

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It’s automatically matched previously: lost the artist poster and the album art also.

7

@tom80H are you able to assist please?

8

I’ve noticed that in the past but have failed to reproduce it or find any pattern. Not sure what might be causing this.

Edit: to be fair, I’ve only ever seen this for single items, never to the extreme as in the screenshots in this thread… let me ask around if anybody knows about this.

9

Can you provide some server logs from when this happens?

10

To reproduce the problem I follow these steps on Nvidia Shield server.

  1. Set album art to fetch from local of from both local files and Plex
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  2. Get media with NO MATCH to Musicbrainz. In my case had to do a Plex dance on existing media and readded to library. My folder structure is sound as below.
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  3. Match to local. Failure to upload that folder image from meta analysis.
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  4. Manually adding the image works.
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I have attached logs. Huge library so scan takes a while. Focus on that album above.
Plex Media Server Logs_2022-07-04_13-08-49.zip (1.8 MB)

11

This happened e.g. 16-17 days ago. I’ve attached the full server logs.
Plex Media Server Logs_2022-07-04_15-47-54.zip (5.0 MB)

13

That rather sounds like a different problem where your server has a problem looking up the online metadata backend.

14

So @tom80H please let us know if you require any further info. I’m now halfway through my music library doing manual updates in the interim. Thanks again for the support.

15

Better to start a new thread with the correct tags. The guys for Synology are pretty responsive.

16

I believe I’ve tracked down the potential cause of this. I’ll update when I have something concrete.

5 Likes
17

Acknowledged with thanks

19

It’s an Nvidia Shield server thread… About missing album art…

20

Hey @drzoidberg33 so have been on the new PMS for a couple of days, seems like all my manual hard work is undone, cover art has disappeared again…

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Any other reports from the thread on resolution? PMS Logs are attached. Created an entirely new test library with the one artist and cover art set to just local files.

Plex Media Server Logs_2022-08-03_18-38-41.zip (4.2 MB)

21

Actually seems worse than before. Matching does not show cover art anymore :pensive_face:

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22

Just went for the nuclear option, purged and moved back to windows for music library, so refreshing when everything just works. Shield does not play well with large libraries that’s for sure. Hello sonic analysis, I’d missed you so…