I am having an issue on a hand full of tv shows not showing up in plex. It’s really strange because the episode before and the episode after are showing up. I renamed the missing file to have S01E99 instead of the actual name and it did show up in Plex, but of course there was no show information because it did not exist in TVDB. But when i renamed it back to it’s original name, it disappeared again. I am running my plex server on my Nvidia Shield.
What is the show and exactly how is it named and what is your library structure for it? That is important and little help can be given without more info.
See:
https://support.plex.tv/hc/en-us/articles/200220687-Naming-Series-Based-TV-Shows
Sleepy Hollow-S04E01-Columbia.mp4 shows up but Sleepy Hollow-S04E02-In Plain Sight.mp4 does not. They are both in a folder called Sleepy Hollow.
I was about to post a question regarding this same issue. In my case the show is also in the correct folder:
Plex shows the correct number of Episodes:
But the episode does not show in the show/season and only 17 episodes show:
I am running the Beta 5, Version 1.4.1.3362, as of today. I have tried an Analyze on the library, Refresh on the Big Bang Theory series, and Refresh All on the library. Show still does not appear in library.
Folder structure is Library\The Big Bang Theory (2007)\Season 3
Episodes are named with Show (year)-SXXEXX-Episode Name. The show in question is: The Big Bang Theory (2007)-S03E18-The Pants Alternative
Any other thoughts?
I looked at my own TBBT library and compared it to your photos… 2 things… first your image is missing episode 4… its 18 files only and the image shows 19 (with episode 4 missing)
But thats not even the biggest issue as that season actually has 23 episodes so you’re missing some.
Say you knew all that and don’t care because its still a problem… the only thing I can tell you is that I have spaces between my hyphens, so “The Big Bang Theory - S03E04.mp4” is how mine are labeled… not sure if spaces matter but… my season 3, has 23 working episodes.
@vir2oso said:
Sleepy Hollow-S04E01-Columbia.mp4 shows up but Sleepy Hollow-S04E02-In Plain Sight.mp4 does not. They are both in a folder called Sleepy Hollow.
Not sure if it matters, but you said they’re " both in a folder called Sleepy Hollow." Does that mean you do not have Season folders inside the Sleepy Hollow folder?
For instance
-Sleepy Hollow
– Season 1
—Sleepy Hollow - S01E01.mp4
—Sleepy Hollow - S01E02.mp4.
…
–Season 2
— Sleepy Hollow - S02E01.mp4
…
Yes episode 4 is missing. Other episodes are recording. First image of actual files shows 18 episodes - 1-3, 5-19. Second images shows 18 episodes in season. Third image shows 17 episodes, episode 18 is missing. Yes 4 is also missing but is not in my library.
Still not an answer to why there 18 files in library for season, 18 episodes show under season, but only 17 show in season list of episodes. Apparently Plex knows it is in the season folder but doesn’t show it in the list of episodes.
Images are from a couple of days ago, before installing Beta 5. I actually now have episodes 19 & 20 in season 3 and they are showing in Plex fine. Just don’t know why Episode 18 doesn’t show.
Will probably try moving episode out of library, refresh show, then move it back and refresh again.
Moving the episode out of the library, refresh show, move back to library, and another refresh of show worked for me.
Would sure be nice if Plex would cleanup issues like this on it’s own.
EDIT: we typed at the same time… came to the same conclusion, only you did it faster lol.
Yeah, I don’t believe I have the knowledge to help.
I even had my own problem when updating some of the episodes that were avi or mkv TO mp4… even though I deleted the old files from the folder after the new ones were found, plex would ALWAYS show a trash can icon on the series… No files were “trash” anymore and no matter how many times I refreshed, analyzed, optimized, clean bundles… the stupid trash icon was still there… the only solution was to remove the whole show from the library, rescan, clear it out… move the folder back into the library, rescan… yup itll show up as “new” episodes… yup anyone in the network will lose their “watched” status
BUT
It removed the stupid trash can icon from the show. MAYBE that removal/re-adding process will rescan and solve your problem. Just a thought.
@PennAdmin Thanks for the suggestion.
I just started with Plex around December 22. Recording every show we watch or have watched growing up. I have around 40-50+ shows recording each day. Would hate to have to search manually thru the library for irregularities like this.
Hopefully someone on Plex team will see this and add some sort of cleanup logic to their weekly database optimization that is under scheduled tasks. It may already be part of the optimization though. The episode in my example was 5 days old. Perhaps the optimization ran the day before the episode was recorded and it would have been cleaned up during the next optimization.
Oh well it is resolved for me and I know what to do to cleanup any other instances.
By god, I have been fighting this issue forever… I could never figure out what was causing it.
Today, I finally figured it out… hopefully, this will help anyone else with this problem.
I tracked the issue down to the permissions with the file. I had permissions on the server set to 620 (-rw-r-----), and Plex doesn’t like that. Permissions need to be 755 (-rwxr-xr-x) … presumably, they need to be world readable for Plex to pick them up, even though Plex is in the group that owns the files?
Anyway, hopefully, others with this problem can fix their missing episodes by fixing the permissions on their files and/or directories.
@JoshZe, thank you so much. Been browsing to find a solution for days. Had this exact problem. Fixed the permissions by copying an episode’s permissions that worked onto the others that didn’t.
For anyone else, on linux you can do it like this:
sudo chmod --reference=a-good-episode-that-shows-up-in-plex.mkv *s01*
You can use a wildcard for the episodes you want to override or individual file names.
After your chmod, click “Scan Library Files”.
1 Like
Thank you so much!!! Your solution worked for me as well!
Navigate to your series folder and run this command:
sudo chmod -R 755 ./
This will change all episodes in one go to the correct permissions
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